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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18680 reviews)

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4.92

Based on 18,680 reviews, last reviewed 19th Aug 2026

13% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Completely Life-Changing Talking to StepChange was one of the best financial decisions I ever made and I only wish I had done it sooner. I didn't even know a fraction of the o... Read more Reviewed on: 19th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18680)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Compassionate and respectful

Compassionate and respectful is the best way to describe the help I have received, honest and understanding to my needs and always empathetic to my situation Reviewed on: 22nd July 2021

They been so brilliant when I was in so much dept

The staff a friendly and always helpful Reviewed on: 22nd July 2021

Peaceful reassurance

If only I knew about StepChange a few years ago I would have had reduced stress levels a long time ago. They were excellent in handling my situation and in making me feel at ease with regards to my future. Reviewed on: 22nd July 2021

Stress busting.

I was completely stressed out with trying to set up payment plans with my creditors knowing how important this was having previously had a business that was declared bankrupt. From day one when I phoned for advice to the present day - I have found every member of their team whom I have dealt with to be kind, understanding and knowledgeable. They go to great lengths to make you see that there is light at the end of the tunnel. I am still on my plan and will be for a few more years but I know that if I need help or advice I can just pick up the phone. They certainly stopped me from “going over the edge”. They richly deserve this nomination. Reviewed on: 22nd July 2021

Straightforward, nothing hidden.

Helpful, supportive and flexible at all times, and very very patient. Transparent and always keeping one informed. Reviewed on: 22nd July 2021

Free of debt

I started by DMP in 2008 with support from Step change I took control of my debts. This my final year of my plan and I'll be debt free! Thank you for your support to get me where I am now. I would recommend step change to anyone in financial difficulty. Reviewed on: 22nd July 2021

Easy to deal with take a lot of stress away

Been amazing to deal with nothing is a problem and they make the whole situation feel easy Reviewed on: 22nd July 2021

Best debt relief people around

Helped when I had nowhere else to turn very friendly to talk to and it was like a weight lifting thoroughly recommend Reviewed on: 22nd July 2021

So supportive

The charity have been very supportive and knowledgeable I have recommended them several times. Reviewed on: 22nd July 2021

Excellent care and customer service

When in a desperate state and knew I had to take control of my debt, Step Change were patient and considerate. They were also always available when I had any questions or queries. Not just by email but also by phone. So when you felt in a vulnerable state, you could speak to a human who was always clear when explaining and always able to answer any question. I have felt so much better knowing I am paying off my debts in a manageable plan. Reviewed on: 22nd July 2021

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