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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

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4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

Excellent

Excellent service very helpful and friendly Reviewed on: 22nd July 2021

Excellent service

Step Change provide excellent service, they have helped me turn my financial situation around. They are easy to contact, very pleasant and knowledgeable. Thank you StepChange. Reviewed on: 22nd July 2021

You were there for me when I was going through a a very worrying time in my life

Your advice and help from my first contact with you has been has been so reassuring, so grateful Reviewed on: 22nd July 2021

Peace of mind

They were so helpful, talked through everything with my husband and I. Didn’t judge us. Reviewed on: 22nd July 2021

So helpful

Has made all the difference to my financial life. Reviewed on: 22nd July 2021

Lifesavers

I was in an awful financial mess, so bad I just buried my head and hid from creditors until, inevitably, they caught up with me. I was depressed, scared, hopeless... a friend recommended Stepchange. I contacted them and within a matter of hours we had started the process of getting my finances in order. what a weight was lifted. I'm now only a year or so away from finally being DEBT FREE. I've learned alot in the process via newsletter and info emails. I'm now a bit of a budgeting demon. THANK YOU STEPCHANGE AND ALL YOU WONDERFUL LADS AND LASSES THAT WORK THERE! I 'owe' you *wink wink* Reviewed on: 22nd July 2021

Brilliant

What a fantastic company, so understanding and knowledgeable. Put me at ease straight away. Reviewed on: 22nd July 2021

Fabulous help

Could not b more helpful. Thank you Reviewed on: 22nd July 2021

So Helpful

Step Change have been wonderful, really helpful and not judgemental at all. So friendly and easy to speak to. Reviewed on: 22nd July 2021

Great support and advice clearly explained

Friendly dealt with - without fear of judgement - supportive descriptive and reassuring Reviewed on: 22nd July 2021

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