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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18680 reviews)

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4.92

Based on 18,680 reviews, last reviewed 19th Aug 2026

13% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Completely Life-Changing Talking to StepChange was one of the best financial decisions I ever made and I only wish I had done it sooner. I didn't even know a fraction of the o... Read more Reviewed on: 19th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18680)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Fabulous help

Could not b more helpful. Thank you Reviewed on: 22nd July 2021

So Helpful

Step Change have been wonderful, really helpful and not judgemental at all. So friendly and easy to speak to. Reviewed on: 22nd July 2021

Great support and advice clearly explained

Friendly dealt with - without fear of judgement - supportive descriptive and reassuring Reviewed on: 22nd July 2021

Helped me out of difficult situation

Friendly thorough and sympathetic. Made my life easier for the time being. Reviewed on: 22nd July 2021

Fantastic help

Helped sort my unexpected finances difficulty out. Took over and talked me through it I found it very reassuring to know it was going to be sorted for me. Good process and everyone has been so helpful. I have had a few issues along the way but mainly due to creditors and once I contacted step change they helped deal with the issues. Reviewed on: 22nd July 2021

Life savers

Excellent support and guidance from the start lifted a weight from my worries Reviewed on: 22nd July 2021

Help when it's needed

I was in financial difficulties untill I called them. It's one of the most helpful and easy experiences I've ever had Reviewed on: 22nd July 2021

helped me for some years.

Step change have helped me out through a lot years now, have cleared 2 of my debts now so am nearly there ..... thanks to these guys. Reviewed on: 22nd July 2021

Peace of Mind with Step Change

It was a decision I put off too long to get help with my debts, I wish I had done it sooner as Step Change were very understanding and made life so much easier and stress free. The annual reviews can still bring about some stress despite it being a painless process. If you need help, call Step Change its the best call you'll make. Reviewed on: 22nd July 2021

Lifesavers

They have really helped me get out of a mess always calm and reassuring when I ring them in a panic. Really grateful for their help!!! Reviewed on: 22nd July 2021

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