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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Good listeners and friendly

Made me feel at ease and they explained everything so I could understand Reviewed on: 22nd July 2021

Excellent

Amazing agents who don’t just help you with your Dept they offer support. To help you stay on track tips and guidance on knowledge of being on a dept management Reviewed on: 22nd July 2021

Stepchange were amazing

For the first time in my life I managed to get into a lot of debt. I was self employed and lost my accounts and was struggling to get employment. The agressive letters from debtors we’re off the scale and I didn’t k is how to deal with the situation I was in and felt very depressed. Stepchange took control of my debts and put together a payable plan which worked with the job I managed to finally get. I am now paying off my debt this week and I thank Stepchange for their support and advice. Reviewed on: 22nd July 2021

Very supportive

Been brilliantly suportive from day 1 Reviewed on: 22nd July 2021

Outstanding - service with integrity

A very committed organisation delivering a great range of debt help Reviewed on: 22nd July 2021

Excellent service and advice

All staff are helpful and very professional .It answer all your concerns and worries and that’s all that matters! Reviewed on: 15th July 2021

Really helped me in a time of need

This company was a light at the end of a very long tunnel, as soon as I started talking to them it was a massive relief and they are still helping me along the way to be debt free. Reviewed on: 6th July 2021

Amazing service

Been with step charge for many years , I do not know where I would be with these amazing people, helped me through so much . Reviewed on: 2nd July 2021

I love Step Change

very convenient and safe. I'm learning to plan expenses)) Reviewed on: 2nd July 2021

Thank you step change !!!!

All staff are brilliant so understanding so helpful They help all the way. Stepchange you should be proud of your staff . They go above and beyond Reviewed on: 30th June 2021

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