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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,671 reviews, last reviewed 30th Jul 2026
75720% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026
Peta 's avatar
Peta

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

5
I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024
maureen yost's avatar
maureen yost

Less worry less upset

5
Most kind and understanding to talk to thay explain everything very clearly to understand and I don't have sleepless nights anymore thanks to step change Reviewed on: 25th June 2021
Graham pritchard's avatar
Graham pritchard

Life changing

5
So helpful and understanding got me out of the black hole sorted everything could phone if problem needed to be sorted excellent service have recommended to lots of friends already Reviewed on: 25th June 2021
Vicky Dawson's avatar
Vicky Dawson

They do not charge for failed direct debit

5
They take the burden off your shoulders. I trust Stepchange to find a solution that suits your circumstances. I would recommend them to anyone struggling with debts. Reviewed on: 25th June 2021
Olukemi Aina's avatar
Olukemi Aina

Godsend

5
I lost my job through ill health,stepchange saved me from the witty and anxiety I was going through. Reviewed on: 25th June 2021
Jayne Ford's avatar
Jayne Ford

Excellent

5
They have helped me in so many ways excellent service Reviewed on: 25th June 2021
Sheryl Jones's avatar
Sheryl Jones

Extremely helpful

5
Two year back , I was totally broke as my husband lost his job. I had credit cards to pay and personal loans from friends and family. I was shattered, where step change stepped in and made a big difference to my life.I feel stress free now. Reviewed on: 25th June 2021
Fatima's avatar
Fatima

It has made a change to my life

5
The process to get the best out for you is excellent Reviewed on: 25th June 2021
Lucie's avatar
Lucie

Very helpful

5
Very helpful and took worry away from rising debt and a solution and way out of ongoing situation Reviewed on: 25th June 2021
Lirna connor 's avatar
Lirna connor

Very helpful

5
Very easy to talk to and help you a lot. Would highly recommend. Reviewed on: 25th June 2021
Kellie Powell's avatar
Kellie Powell

Lifesavers

5
So glad I found the courage to call Step Change! My debts were making me I'll with the constant worry of not being able to repay them. Step Change gave me options in a clear concise way, helped me make the right decision and I've now got a payment plan in operation. The relief of pressure is helping my mental health a lot. Reviewed on: 25th June 2021
Cathy k's avatar
Cathy k

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