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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18675 reviews)

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4.92

Based on 18,674 reviews, last reviewed 11th Aug 2026

3% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18675)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

So helpful

I was at the end of my tether and I thought I would end up on the streets. StepChange have helped me through every painful step and were never judgmental. Reviewed on: 25th June 2021

Like a Great Weight Has Been Lifted

Both my adult children lost their jobs and I am a pensioner. We also have a mortgage. Step Change have been wonderful in helping me practically with empathy and compassion Reviewed on: 25th June 2021

What a relief

I was so worried about my debts during the Covid 19 pandemic. Stepchange were amazing, sorted out all the arrangements for me and make the payments to my creditors. Reviewed on: 25th June 2021

Facing up to my debts

Feeling lost, worried and nowhere to turn Stepchange helped me come to terms with my debit worries and deal with my problems instead of hiding from them! Thank god for Stepchange. Reviewed on: 25th June 2021

Less worry less upset

Most kind and understanding to talk to thay explain everything very clearly to understand and I don't have sleepless nights anymore thanks to step change Reviewed on: 25th June 2021

Life changing

So helpful and understanding got me out of the black hole sorted everything could phone if problem needed to be sorted excellent service have recommended to lots of friends already Reviewed on: 25th June 2021

They do not charge for failed direct debit

They take the burden off your shoulders. I trust Stepchange to find a solution that suits your circumstances. I would recommend them to anyone struggling with debts. Reviewed on: 25th June 2021

Godsend

I lost my job through ill health,stepchange saved me from the witty and anxiety I was going through. Reviewed on: 25th June 2021

Excellent

They have helped me in so many ways excellent service Reviewed on: 25th June 2021

Extremely helpful

Two year back , I was totally broke as my husband lost his job. I had credit cards to pay and personal loans from friends and family. I was shattered, where step change stepped in and made a big difference to my life.I feel stress free now. Reviewed on: 25th June 2021

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