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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

1960

Helpful friendly and out me totally at ease speaking about my situation. I slept well for first time in months after discussing my debt with them. Reviewed on: 24th June 2021

Sorted out my worries

Given the diagnosis of being terminally ill is probably one of the worst things and the fear of not being able to pay off existing debts and thought of it being passed on to your loved ones is terrifying. Thankfully Stepchange were there to take me through the process sort out payments and give me piece of mind. Thanks all Stepchange staff for treating me in most professional and sympathetic way. Reviewed on: 24th June 2021

Excellent service every time

They are always there to help and are always there to help you understand each process of the way (even if they have already explained). They are very understanding to your circumstances and have excellent customer service. Reviewed on: 24th June 2021

Brilliant service

Guidance step by step. Really helpful team. Explained all of the options and the outcomes. Really good service Reviewed on: 24th June 2021

Review

There are always there when i need them Reviewed on: 24th June 2021

Life hack

Step change have always been there for me, through the good and very bad times. They are never judgemental towards me, or my circumstances and can be relied on to know the best way forward for me. In my opinion step change are the only debt consultants that you could ever need. Thank you Reviewed on: 24th June 2021

Service

Customer service has been excellent we’ve been going through a bad time but Zoe I think that’s her name sorted us out and made us feel more at ease. Reviewed on: 24th June 2021

Professional, understanding.

After years of stretching my budget to pay debts,Step Change was recommended by a creditor! Have now had a period of calm and consolidation. So helpful to my finances and peace of mind. Thank you Reviewed on: 24th June 2021

Very friendly and efficient staff.

I have been on debts and I was very help from any member of the team to deal with my creditors. Reviewed on: 24th June 2021

Made my life less stressful.

Stepchange took a load of my mind Reviewed on: 24th June 2021

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