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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Professional and helpful.

They’re a godsend. Particularly in these unusual times. Reviewed on: 24th June 2021

Excellent

Phone these first they are a 5 star service Reviewed on: 24th June 2021

Fantastic help!

Step Change have really helped to take my debts off my conscience. Couldn’t recommend them enough to take away the stress. Reviewed on: 24th June 2021

Took my worries away, with one phone call

Very professional, and understanding. I can't praise them enough. Just one phone call, that's all it took to put my mind at rest. Reviewed on: 24th June 2021

Top service, highly recommended.

Very helpful and informative; their advisors were efficient and dedicated to helping me sort my debt. Reviewed on: 24th June 2021

Excellent service

Always very helpful, caring and non-judgemental - excellent service that takes a weight off your shoulders Reviewed on: 24th June 2021

Calmness Within The Chaos

I'm almost into my 5th year of a 6 year DMP. So now there is light at the end of the tunnel. So different to those dark days at the beginning where Stepchange we're my last hope. They we're calmness in the chaos of defaults, creditor calls and letter's. All of which Stepchange took control of to my great relief. Reviewed on: 24th June 2021

Kind & supportive - massive relief

I am so glad that I reached out to step change. From the first call to current they have been amazing. Such a relief. Reviewed on: 23rd June 2021

Relief for depression

Being contacted by debt collectors is a stress that cannot be resolved on my own. Step Change helped to resolve them. Reviewed on: 23rd June 2021

Easy to work with step change

Take all the pressure off me and just what I needed Reviewed on: 23rd June 2021

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