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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18675 reviews)

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4.92

Based on 18,674 reviews, last reviewed 11th Aug 2026

3% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18675)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Service

Customer service has been excellent we’ve been going through a bad time but Zoe I think that’s her name sorted us out and made us feel more at ease. Reviewed on: 24th June 2021

Professional, understanding.

After years of stretching my budget to pay debts,Step Change was recommended by a creditor! Have now had a period of calm and consolidation. So helpful to my finances and peace of mind. Thank you Reviewed on: 24th June 2021

Very friendly and efficient staff.

I have been on debts and I was very help from any member of the team to deal with my creditors. Reviewed on: 24th June 2021

Made my life less stressful.

Stepchange took a load of my mind Reviewed on: 24th June 2021

Professional and helpful.

They’re a godsend. Particularly in these unusual times. Reviewed on: 24th June 2021

Excellent

Phone these first they are a 5 star service Reviewed on: 24th June 2021

Fantastic help!

Step Change have really helped to take my debts off my conscience. Couldn’t recommend them enough to take away the stress. Reviewed on: 24th June 2021

Took my worries away, with one phone call

Very professional, and understanding. I can't praise them enough. Just one phone call, that's all it took to put my mind at rest. Reviewed on: 24th June 2021

Top service, highly recommended.

Very helpful and informative; their advisors were efficient and dedicated to helping me sort my debt. Reviewed on: 24th June 2021

Excellent service

Always very helpful, caring and non-judgemental - excellent service that takes a weight off your shoulders Reviewed on: 24th June 2021

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