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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

They took away the stress and anxiety that comes wit...

They took away the stress and anxiety that comes with debt. Reviewed on: 24th May 2025

Stepchange has been very helpful and took the stress...

Stepchange has been very helpful and took the stress out of being in debt Reviewed on: 24th May 2025

Good service

Very understanding and non judgemental staff . Felt a huge weight off my shoulders less stressed once I had set up a plan . Would definitely recommend their service . Reviewed on: 24th May 2025

I thank a million for saving me from bankruptcy

I thank a million for saving me from bankruptcy Reviewed on: 24th May 2025

Helped take a huge burden of accumulated debt off my...

Helped take a huge burden of accumulated debt off my shoulders.They don't judge you. Negotiation between companies owed on your behalf, to something affordable to pay back. Reviewed on: 24th May 2025

Didn’t know what to do,get help

Didn’t know what to do got myself in a mess,but then I contact step change who didn’t judge me just help to sort things out Reviewed on: 24th May 2025

Use stepchange if you have debt.

I entered stepchangevwith a massive debt. They took me through a talk of what my options where. I chose a DMP. It took six years to pay off but since I started paying back my debt my creditors never sent me another letter only to say thankyou for payoff my debt. Luckily for me interest was frozen too which was a massive help. I can't thank stepchange enough for all there hard work and efforts to make my life much easier paying a regular amount to pay off the debt. I would absolutely recommend that you use them to help you eases your mind and takes away the worry. Reviewed on: 24th May 2025

The people on the end of the phone are so helpful.

The people on the end of the phone are so helpful. I was drowning before and now I have a clear affordable plan to be debt free in 6 years. Reviewed on: 24th May 2025

Fantastic service, very knowledgeable and great a fi...

Fantastic service, very knowledgeable and great a finding a solution that suits you best. Non judgmental puts you at ease Reviewed on: 24th May 2025

Stepchange the beginning of getting back my life

When I contacted Stepchange I was in a downward spiral of debt with mounting interest and no where to turn. From the first conversation and setting up my plan and debts in one place I felt relief and could see monthly the progress I was making . Any contact from debtors was supported by Stepchange and the monthly payment made it manageable. I would recommend Stepchange to anyone serious about becoming debt free, best move I ever made. Reviewed on: 24th May 2025

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