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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

A great help

I was going round in circles and after a while decided to contact this charity and now I have my life back Reviewed on: 21st June 2021

The help and direction I needed.

Without Step Change, I have no idea where I would be right now. The help and advice I received was exactly what I needed, they understood all my problems and where they had come from. Everybody I talked to were understanding and compassionate with sound advice and also the easiest people to talk about not only my financial issues but how it was affecting me and my family too. If anyone I know is ever in any financial trouble or just wants a bit of advice I would definitely recommend speaking to the people at Step Change. Thank you for all your help, MB. Reviewed on: 20th June 2021

Very sympathetic, kind and professional.

All the Step Change Staff were amazing and helpful. Never left to hang on the phone for too long, they always knew the answers to questions asked. I never felt judged and contacting the service empowered me to have hope for a debt-free life and to take control over my finances. Reviewed on: 20th June 2021

Peace of mind

Step Change have helped us sort out our finances and given us hope and confidence for the future. Reviewed on: 20th June 2021

Instant reassurance.

Working with Step Change changed my life. I was drowning in debt, with no idea how to get out of the situation. Step Change explain your options in a way that you can understand, and are with you throughout the journey, with regular updates on your account and are always there to answer any worries or queries. I wish I'd known about them sooner. Reviewed on: 20th June 2021

Loyal and Committed to Clients

Ever since circumstances beyond my control drew me to StepChange's door due to prolonged illness, the much needed STABILITY with regards to my spiraling and uncontrollable debt became present. What had exacerbated my poor situation was that I had to overcome so much ignorance I had regarding my position. StepChange has mentored me back to mental wellbeing through knowledgeable accurate information and communication for a number of years. Thank you SC! Reviewed on: 20th June 2021

Their support was with debt management was the turning point to me being confident with keeping on top of my bills and my spending.

When I found Stepchange I had been convinced that I would be stuck with my debt forever. I was overwhelmed and could not see a way out. They helped me set out a financial plan with which I paid toward my debt in a manageable way. I am now 3 months away from paying it all back. I gained confidence in budgeting and keeping account of my spending. I'm a happier less stressed mom and my personal finances are not so daunting anymore. Reviewed on: 20th June 2021

Totally recommended

Put my mind at ease after years of worrying Reviewed on: 20th June 2021

Wholly recommend

Stepchange took all the stress and sorry away. Really friendly, not judgemental in any way just sensible clear sound advice. If there are any issues I just phone them and they help me sort it out. No problem. I feel very relieved they are there if and when I need them. A1 all the way. Reviewed on: 20th June 2021

Easy, Peasy, with StepChange

Our debts are still there but StepChange take away the stress and worry and make it so easy to carry on paying off the debts a little at a time. Anyone who has debt problems should have a chat with them, they are nice people. Reviewed on: 19th June 2021

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