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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

A Life Changing Organisation

From the first phone call I made, I have always felt supported and never judged. I've felt such shame around getting into debt but Step Change have been there to help me on my journey. I don't feel alone in it anymore and after a debt management plan was put in place I felt a weight lifted off me. I now feel more positive about the future and my finances. Thank you Step Change! Reviewed on: 18th June 2021

Excellent service

This service is excellent. The people are so friendly, knowledgable and non- judgemental and guide you through the process to get back on track and relieve a lot of stress from life. Reviewed on: 18th June 2021

fantastic

very helpful, reassuring. helped sort things out so quickly. I was an absolute wreck when i got on the phone to them, but they helped calm me down, helped make my debt payment plan manageable, helped me feel secure in the knowledge that I would not lose my home too. I cannot recommend them too highly, an absolute God save. Reviewed on: 18th June 2021

Helpful

They were so helpful, they soon got us back on track, and make things very easy to understand Reviewed on: 18th June 2021

Amazing

Helped me sort my debts out when I lost my job and was taken ill. Really friendly. Reviewed on: 18th June 2021

Great support for when a hope is lost.

Just when you feel like all hope is lost, Stepchange are here to support you by giving you the right advice, helping you with any paper work or just being on the other end of the phone to talk to about any worries or concerns. They help so many people to find a way to carry on living a normal life without worry or stress, excellent people. Reviewed on: 18th June 2021

Brought me light in Dark times

Helpful ,friendly ,supportive and non-judgmental Reviewed on: 18th June 2021

Feel at ease

More relaxed since stepchange started looking after me Reviewed on: 18th June 2021

Brilliant

Just saved my life. Drowning in payments. Now sorted Reviewed on: 18th June 2021

I owe this company for my peace of mind and healthy mental well being

Through StepChange, I managed to sort out my worrying debts without further hassles. They were helpful from start to finish. Yes, I finish and now a debt free man!! A million thanks!! Reviewed on: 18th June 2021

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