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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Step Change is the way forward

I was nervous about talking to someone about my debts and to ask for help. I needn't have worried, the people at Step Change are amazing, they don't judge you, they help you. They go through the different options available to you depending on your circumstances. The relief I felt after talking to somebody made me wish I had done it sooner. Reviewed on: 18th June 2021

Helpful

Very good at what they do very helpful throughout Reviewed on: 18th June 2021

No pressure debt relief

StepChange has been the only company that hasn't hustled pressure on me to agree to a debt contract. Very patient and reassuring staff, who gave me plenty of time to make my decision. Reviewed on: 18th June 2021

Saved my life!

Quite literally saved my life. I was in such a dark place before StepChange intervened Reviewed on: 18th June 2021

Thank you Stepchange

When things looked really bleak Stepchange offered me a life line - listened to me - helped me when no one else did Put me on the right track Thank you for a little piece of mind Reviewed on: 18th June 2021

It's very easy to understand and fill out

Very understanding people and there procedure are very clear and quick and setting up my debt plan and always there if I have any problems or questions Reviewed on: 18th June 2021

Excellent service

Always get questions answered quickly by very pleasant staff.Everything explained well. Reviewed on: 18th June 2021

Life changing

‘Stepchange’ I just wanted to say thank you so much for your valuable help and guidance with handling my debts. I am now six months into paying them off while being on maternity leave and it’s given me more determination to pay it off and wipe the slate clean! Reviewed on: 18th June 2021

They saved my life!

I was at the point where everything felt hopeless and I couldn’t see a way out. The letters where piled high, phone was constantly ringing and the small amount of disposable income I had at the end of each month didn’t come close to the demands of my creditors. Step change helped me put things in perspective, organised my debts and gave me that ‘top cover’ I so badly needed. Step change make the recommendations, but ultimately, I decide which way I wanted to manage my debts. I chose to follow the debt management plan. The calls stopped, letters reduced and my life became liveable again. Here I am, ~13 years later and ~10 months from the completion of my DMP. I am very proud of myself and grateful to Step Change. Reviewed on: 18th June 2021

great help when your down on your luck

i have been with step change for over 20 years in the beginning i did not know what to do where I to turn two i think it was ccs back then. then i read about them gave them a call they set my mind a ease and worked through all my debts it takes a lot of stress of you knowing that they are their for you.. Reviewed on: 18th June 2021

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