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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

A life saver and great counselling service

When I thought my world had come to an end and I thought I’d lose everything they calmed me down, helped me organise my debts. Made me stop trying to pay just one debt at the cost of the other debts. Helped me budget so I could still live and have a life while paying off my debt. It’s going to take time but I’ve managed and still had a life. Have got married and amazingly bought a house, something I never thought imaginable. They are always so helpful, kind and caring on the phone and have never once judged me. I can not speak highly enough of them Reviewed on: 18th June 2021

A weight lifted off my shoulders

From being in a position where I didn't know which way to turn, Stepchange quickly arranged agreement with the companies to whom I owed money. Set my budget and arranged payment in one Monthly amount. The letters stopped, the phone stopped ringing and I can now sleep at night again. I cannot thank them enough and would be more than happy to recommend their first class service. Reviewed on: 18th June 2021

Brilliant company, understanding and caring

Would recommend this company to anyone who is struggling financially. Very sympathetic and non judgemental Reviewed on: 18th June 2021

Stepchange

When things were very bleak stepchange guided me in the direction to becoming debt free. Reviewed on: 18th June 2021

Understanding and helpful

Really helpful in advice, takes the pressure of debt away. You can feel more in control and concentrate on paying the debt. You can feel that you are making a forward step instead of being uried Reviewed on: 18th June 2021

Debt relief.

Stepchange helped me when I was almost out of my mind with worry over a debt. They helped in a practical and realistic way by assessing the amount I could sensibly repay and assessing on an annual basis my financial circumstances and adjusting the amount where necessary. They are an efficient, practical and very helpful. Reviewed on: 18th June 2021

Help when your in crisis

I was disparate and could see no way out. A relative told me about Step Change. I was in tears on my first call. They continue to support me with my debit management. Life savers. Reviewed on: 18th June 2021

Non judgemental.

As well as being non judgemental, they are knowledgeable and very helpful. Reviewed on: 18th June 2021

A great relief after speaking to SC.

I was getting myself properly in a mess emotionally. But was encouraged by somebody to contact Step Change which I did. With their support and guidance I was able to negotiate a DMP and as much as I feel ashamed for getting into debt I know I am working my way out of it with their help. Fantastic advice and support from a great team. Reviewed on: 18th June 2021

Helpful

Always there for you Polite, helpful Reviewed on: 18th June 2021

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