Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

View other StepChange products

4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Brilliant company, understanding and caring

Would recommend this company to anyone who is struggling financially. Very sympathetic and non judgemental Reviewed on: 18th June 2021

Stepchange

When things were very bleak stepchange guided me in the direction to becoming debt free. Reviewed on: 18th June 2021

Understanding and helpful

Really helpful in advice, takes the pressure of debt away. You can feel more in control and concentrate on paying the debt. You can feel that you are making a forward step instead of being uried Reviewed on: 18th June 2021

Debt relief.

Stepchange helped me when I was almost out of my mind with worry over a debt. They helped in a practical and realistic way by assessing the amount I could sensibly repay and assessing on an annual basis my financial circumstances and adjusting the amount where necessary. They are an efficient, practical and very helpful. Reviewed on: 18th June 2021

Help when your in crisis

I was disparate and could see no way out. A relative told me about Step Change. I was in tears on my first call. They continue to support me with my debit management. Life savers. Reviewed on: 18th June 2021

Non judgemental.

As well as being non judgemental, they are knowledgeable and very helpful. Reviewed on: 18th June 2021

A great relief after speaking to SC.

I was getting myself properly in a mess emotionally. But was encouraged by somebody to contact Step Change which I did. With their support and guidance I was able to negotiate a DMP and as much as I feel ashamed for getting into debt I know I am working my way out of it with their help. Fantastic advice and support from a great team. Reviewed on: 18th June 2021

Helpful

Always there for you Polite, helpful Reviewed on: 18th June 2021

Saved my life

Not an exaggeration to say they saved my life. I was in a really desperate place, my debts were spiralling out of control, I felt isolated and ashamed and didn't know how to get out, I was at the point of having suicidal thoughts. Taking the step to call step change really changed my life. They were caring and non judgemental. They guided me through my options and supported me in getting my DMP set up. The first 12 months were tough, but the relief was unmeasured. I'm now in my last year of DMP, and I can not wait to move forward debt free and feeling much more positive about the future. Thank you! Reviewed on: 18th June 2021

Fantastic customer service

StepChange have been amazing in helping me. There is always someone who I can talk to, who is patient and understanding and able to explain clearly to me. I don’t know what I would have done without StepChange. Reviewed on: 18th June 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt solutions
from PayPlan 4.94 from 22303 reviews
Debt advice
from Business Debtline 4.33 from 28 reviews
Debt collection
from Ayom Debt Recovery 1.76 from 83 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub