Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16691 reviews)

View other StepChange products

4.95

Based on 16,691 reviews, last reviewed 12th May 2026

95100% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Relieved to find someone to help and trouble free . Relieved to find someone to help and trouble free . It can get worrying when you feel isolated in debt so it was great to find support . Reviewed on: 12th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16691)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Step Change is very helpful.

Step Change is very helpful. Give good advises. Reviewed on: 6th May 2026

After my husband died I was in heavy debt StepChange...

After my husband died I was in heavy debt StepChange helped me tremendously Reviewed on: 6th May 2026

StepChange are lifesaver.

With StepChange all my payments go to reducing my debts unlike others who charge a fee. They deal with all the creditors which reduces stress as all the threatening letters stopped. I can see my debts reducing and how much I owe. The portal is easy to use. Reviewed on: 6th May 2026

They really make it easy.

They really make it easy.. put your budget down on paper and it works out what you can pay.. and just takes it monthly. Then pays all your creditors every month from that.. Reviewed on: 6th May 2026

The telephone assistants are excellent and give exce...

The telephone assistants are excellent and give excellent advice. However, the IT systems need looking at. We cannot get into the online sight to see the account. We have followed all the advice with no results. Reviewed on: 6th May 2026

Friendly, helpful advice

Friendly, helpful advice that changed my life for the better. Reviewed on: 6th May 2026

Very understanding, polite and very helpful in every...

Very understanding, polite and very helpful in every way, Reviewed on: 6th May 2026

Excellent service throughout.

Excellent service throughout. Can take a while to get through on the telephone but always helpful. Reviewed on: 6th May 2026

Excellent.

Excellent. Easy service. Life savers. Reviewed on: 6th May 2026

Debt had took over my life due to losing my job, I c...

Debt had took over my life due to losing my job, I couldn’t sleep at night, felt I was letting my wife and children down and was struggling to provide the basics, step change changed everything for me, I was embarrassed to call but once I had they made me feel at ease , put all my worries to one side and ensured I once again had a life, I thank them from the bottom of my heart. If anyone has a debt issue, please contact step change, they will not judge and ensure you can breath again, thank you from myself and my family Reviewed on: 6th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from Money Wellness 4.92 from 5611 reviews
Debt Collection
from Link Financial 5.00 from 3 reviews
Debt Management
from DFH Financial Solutions 3.67 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub