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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Exceptionally reassuring

Until I discovered Stepchange my life was hell. I had been on my own then a debt company who took as much as they paid my creditors, getting me nowhere fast. With Stepchange I have been able to see my debt reducing. Reviewed on: 18th June 2021

A life saver

Very supportive and patients advisors who take the pressure and worry away. They explain everything very clearly Reviewed on: 18th June 2021

The staff are very knowledgable

Really pleasant staff and very knowledgable. I feel so much better having them sort my problem out. Reviewed on: 18th June 2021

Great thanks

They help with the worries and you can get you on with your life Reviewed on: 18th June 2021

When owing money, you need their support!

I got myself into some financial 'difficulties', some real problems, I'd heard of this company, but never knew anything about them until 2020. Their knowledge, ease of communication, and superb staff professionailsm, soon made me understand that I'd made the right choice. Everything was logically - based, crafted over years of experience by staff and customers alike - this is a 'one stop shop' for becoming a no fee, debt-free customer. VBW x Reviewed on: 18th June 2021

very helpful

could not sleep for worrying about debt. now step change has helped me get on top of my debts and i sleep a lot more better now. Reviewed on: 18th June 2021

Excellent

Excellent service and very helpful Reviewed on: 18th June 2021

Peace of mind

Stepchange has changed my life for the better after worrying sleeplish nights didn’t know who to turn too then I found Stepchange fab sevice thank you Stepchange I love you Reviewed on: 18th June 2021

Great help.

They are so very helpful, always put your mind at rest. Nothing is ever to much trouble. I would recommend then to everyone with money troubles. I have had peace of mind since i started my DMP. Thank you Reviewed on: 18th June 2021

They do not judge, just help!

I'm coming to the end of my DMP after paying off debt for the last 7 years, I'll be debt free, apart from my mortgage. This is a long time but to be honest it's flew by! Stepchange helped me get back on track, guiding me, liaised with my creditors on my behalf to take the pressure away from me. Always responded to my queries either by telephone or email. Not once did I feel judged, they were so friendly, knowledgeable and just wanted to help. I have recommended them to a few people who are now either debt free or back in control of their debt. I cannot thank them enough! Reviewed on: 18th June 2021

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