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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18669 reviews)

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4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18669)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

The staff are very knowledgable

Really pleasant staff and very knowledgable. I feel so much better having them sort my problem out. Reviewed on: 18th June 2021

Great thanks

They help with the worries and you can get you on with your life Reviewed on: 18th June 2021

When owing money, you need their support!

I got myself into some financial 'difficulties', some real problems, I'd heard of this company, but never knew anything about them until 2020. Their knowledge, ease of communication, and superb staff professionailsm, soon made me understand that I'd made the right choice. Everything was logically - based, crafted over years of experience by staff and customers alike - this is a 'one stop shop' for becoming a no fee, debt-free customer. VBW x Reviewed on: 18th June 2021

very helpful

could not sleep for worrying about debt. now step change has helped me get on top of my debts and i sleep a lot more better now. Reviewed on: 18th June 2021

Excellent

Excellent service and very helpful Reviewed on: 18th June 2021

Peace of mind

Stepchange has changed my life for the better after worrying sleeplish nights didn’t know who to turn too then I found Stepchange fab sevice thank you Stepchange I love you Reviewed on: 18th June 2021

Great help.

They are so very helpful, always put your mind at rest. Nothing is ever to much trouble. I would recommend then to everyone with money troubles. I have had peace of mind since i started my DMP. Thank you Reviewed on: 18th June 2021

They do not judge, just help!

I'm coming to the end of my DMP after paying off debt for the last 7 years, I'll be debt free, apart from my mortgage. This is a long time but to be honest it's flew by! Stepchange helped me get back on track, guiding me, liaised with my creditors on my behalf to take the pressure away from me. Always responded to my queries either by telephone or email. Not once did I feel judged, they were so friendly, knowledgeable and just wanted to help. I have recommended them to a few people who are now either debt free or back in control of their debt. I cannot thank them enough! Reviewed on: 18th June 2021

Light at the end of tunnel

So glad I decided to make the call!! Everything is in place now and with an end date... I can see light at the end of a very long dark sad tunnel... wish I had done it sooner. Reviewed on: 18th June 2021

Life changing

I had been in a situation where I was being treated very unfairly and as my mental health got worse, the more I was manipualted financially. I got out of this situation and needed someone to help me get out the hole that I'd been buried in and with the support of family, desperately wanted to get out of. With my anxiety, depression and ASD I might not be here if it wasn't for Stepchange. They gave me hope when I desperately needed it. They were my light at the end of the tunnel. People need to know that these charities exist. Reviewed on: 18th June 2021

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