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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18680 reviews)

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4.92

Based on 18,680 reviews, last reviewed 19th Aug 2026

13% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Completely Life-Changing Talking to StepChange was one of the best financial decisions I ever made and I only wish I had done it sooner. I didn't even know a fraction of the o... Read more Reviewed on: 19th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18680)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Light at the end of tunnel

So glad I decided to make the call!! Everything is in place now and with an end date... I can see light at the end of a very long dark sad tunnel... wish I had done it sooner. Reviewed on: 18th June 2021

Life changing

I had been in a situation where I was being treated very unfairly and as my mental health got worse, the more I was manipualted financially. I got out of this situation and needed someone to help me get out the hole that I'd been buried in and with the support of family, desperately wanted to get out of. With my anxiety, depression and ASD I might not be here if it wasn't for Stepchange. They gave me hope when I desperately needed it. They were my light at the end of the tunnel. People need to know that these charities exist. Reviewed on: 18th June 2021

Peace of mind guaranteed!

The staff were helpful,friendly and explained the process which is straightforward and stress free. Reviewed on: 18th June 2021

Relief

Weight off my mind, should of sought support a long time ago Reviewed on: 18th June 2021

Lifeline

They saved my life heavily in debt didn't know which way to turn have been with me from the start till now and always a fone call away if needed very efficient and helpful 100% Reviewed on: 18th June 2021

Step changes are the best

Stepped out changes have took all the worries away for me about my debts my friend has passed this contact onto me the best thing that ever happened to me Reviewed on: 18th June 2021

Complete reassurance

Friendly, non judgemental, reassuring. Stepchange gave me the chance to get my life back on track….I couldn’t recommend enough. Reviewed on: 18th June 2021

Super efficient, excellent customer service.

Step change have been instrumental with consistent high standards in assisting me to become debt free. Their customer service is honestly second to none, you can be confident, and rest assured that any debt issues you have will be handled with confidentiality,respect and dignity. Step change needs to accoladed and recognised more for their outstanding achievements. Reviewed on: 18th June 2021

it is very good

it is very good and it works and i am happy with it Reviewed on: 18th June 2021

Compassionate

step Change has a listening heart for our nation. Reviewed on: 18th June 2021

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