Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

View other StepChange products

4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

PEACE OF MIND

My financial problems and worries were erased the moment I contacted Step Change. Professional people, professional service. Cannot praise them highly enough. Would definitely recommend 100% Reviewed on: 17th June 2021

Great service and very informative

Really supported myself. Very thorough and great platform Reviewed on: 17th June 2021

Relief

I didn’t know where to turn, my debts were taking over my life Reviewed on: 17th June 2021

Take the pain out of debt

StepChange has really helped us look after our debts, now we don’t need to worry as they are always there on our behalf to help us with creditors. Would highly recommend StepChange. Reviewed on: 17th June 2021

Living again

Step change has totally changed my outlook on life, I have a debt free date to work towards instead of endless letters threatening me. They just make debt and life seem manageable. Reviewed on: 17th June 2021

Amazing

My overall experience is absolutely brilliant. I come from a finance background and dealt with Stepchange then and there service, staff were so helpful and understanding and treated the customer we referred to them with respect, hence why I decided to call them, when I ran into difficulties, after being made redundant. I whole heartedly recommend Stepchange 100% to anybody who is in financially difficulty. Reviewed on: 17th June 2021

Very helpful service

Kind professional people, totally non judgemental Reviewed on: 17th June 2021

Fantastic Service

Always there for you and always very clear advice Reviewed on: 17th June 2021

Lifechanging

Changed my life and given me hope for the future. Reviewed on: 17th June 2021

Helpful

Easy helpful stress free, and supportive all the way Reviewed on: 17th June 2021

Alternative products

Debt Collection
from CCI Credit Management 3.99 from 1 reviews
Debt Collection
from Advanced Collection Systems 2.74 from 10 reviews
Debt advice
from Money Wellness 4.89 from 6454 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub