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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Amazing organisation and people

Incredible organisation and splendeid people who try their best to help people and bring back them on track to recovery money-wise, thank you StepChange Reviewed on: 17th June 2021

Life savers

My circumstances changed dramatically after my long-term relationship ended, I was made redundant from my job and was on my own with a baby and a mortgage to pay. My mum was looking after my baby so I was able to work full time but then suffered a heart attack and needed live saving surgery. After that everything changed I had to drop my hours in work and put my son in nursery. I had not long taken out finance on a car and was struggling to pay everything. I ran up credit card debts, an overdraft and store cards. Once the 0% interest period ran out I was unable to do balance transfers or take out a consolidation loan as my income was so low. I wasn’t sleeping was stressed out of my mind with worry when I found out about Stepchange. They were amazing so empathetic towards me and helpful. They put my mind at ease and took away all my worry. I am so grateful for the amazing service they offer and don’t know what I would have done without them. Can’t thank them or praise them enough. Reviewed on: 17th June 2021

Helpful, Calm and excellent service

Always there is I need them! I didn’t think I would ever get out of debt but they showed me the way! Thank you! Reviewed on: 17th June 2021

Helped me turn my life around. .

Only 1 year until I am debt free thanks to Stepchange. Sensible, straightforward advice and they dealt directly with creditors to stop interest and other charges. Reviewed on: 17th June 2021

Great service

I would recommend step change great service took all my worries away thank you Reviewed on: 17th June 2021

They have taken the main worry away. THANK YOU!!!!

There is always people at the end on the phone to help Reviewed on: 17th June 2021

Fantastic service

Brilliant staff make the debt process manageable and help so much. It's an invaluable service and I have no qualms about recommending it. Reviewed on: 17th June 2021

Life saving

I was in a deep depression where I could see no way out. The more depressed I got the more I “spent” and so the cycle repeated until my mental health worker told me about StepChange and it has literally stopped me committing suicide. Thank you Reviewed on: 17th June 2021

A huge weight off our mind

Right from the first contact with Step Change ( then called CCCS) We have had support and guidance from the advisors. It was a great relief when we started the plan, after years of struggling to pay cards and loans and always being in an overdraft. We are coming towards the end of the plan now, and looking forward to being debt free. I dread to think where we would be if we had not discovered Step Change. We would recomend them to anyone struggling with debt, Reviewed on: 17th June 2021

Best step to take with debt problem

Very easy to get on the board.All advisers are very understanding and always explained with compassion. I am very pleased with every side of the service Reviewed on: 17th June 2021

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