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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,671 reviews, last reviewed 30th Jul 2026
75720% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026
Peta 's avatar
Peta

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Dare to hope,!

5
I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024
maureen yost's avatar
maureen yost

Excellent

5
Great experience they have really helped me and no regrets. Reviewed on: 17th June 2021
Marie Lukyamuzi's avatar
Marie Lukyamuzi

Amazing

5
Never dealt with such friendly and professional people and always make you feel like a someone brilliant Reviewed on: 17th June 2021
Theresa Birch's avatar
Theresa Birch

DM support

5
I have bern a client for a God few years now and no matter how many times i contact Stepchange the service you receive is always top notch, very professional but empathetic at the same time i wouldnt know what i would have done if it wasnt for Stepchange i probably would have lost everything Reviewed on: 17th June 2021
H.Brown's avatar
H.Brown

Very professional and helpful

5
I find it easy to talk the about my issues Reviewed on: 17th June 2021
Jimmy sebowa's avatar
Jimmy sebowa

Took all my worries away

5
Such a great charity. They took all my money worries away and made me feel like I can breath again. Everyone is so friendly and non judgmental and always 100% happy to help. Reviewed on: 17th June 2021
Laura's avatar
Laura

Stepchange have been courteous, comforting and reassuring. I don't know what I would have done without them.

5
I was in what I believed was a hopeless situation. But stepchange litterally changed my life. Reviewed on: 17th June 2021
Cecil Memery's avatar
Cecil Memery

Stepchange are superb!

5
Stepchange advisers are amazing always kind and so helpful . My whole experience has been made easier and I’m so grateful . Reviewed on: 17th June 2021
Lynne lloyd's avatar
Lynne lloyd

Excellent

5
Excellent service help me all the way, Very friendly staff, would definitely recommend to anyone struggling with depts. Reviewed on: 17th June 2021
Dorothy h's avatar
Dorothy h

Relief

5
Gives you peace of mind and staff always helpful and understanding. They offer good advice in calm and efficient, friendly way Reviewed on: 17th June 2021
natpratico@hotmail.co.uk's avatar
[email protected]

Debt management plan

5
Step change have changed my life, putting me back in control of my spending and sorting out a plan which is achievable for me to pay each month. The customer service is second to none, non-judgemental and whoever I have spoken to on the other end of the phone or an email has always reassured me and dealt with any issues swiftly and professionally. I am so grateful for their help and support and would recommend them to anyone needing advice around money and debts Reviewed on: 17th June 2021
Danielle Farrelly's avatar
Danielle Farrelly

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