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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,664 reviews, last reviewed 15th Jul 2026
126100% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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0%

Latest highest rating:

5

Just do it with StepChange StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement. Reviewed on: 15th July 2026
Jeffrey C's avatar
Jeffrey C

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18664)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

5
A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025
Julie m's avatar
Julie m

Peace of mind

5
Amazing helpful friendly and has been the best decision. I have a plan I can afford and no worries of my debts adding interest. Total peace of mind Reviewed on: 17th June 2021
Amanda Shevels's avatar
Amanda Shevels

Unbelievably happy to have the support

5
I had no idea there was help like stepchange out there until a friend was talking about it. I then decided to do my own research. It was a long winded process to begin with now I am up and running now and I feel a huge weight lifted off my shoulders! I am still getting pestered by one of my loan companies but it's nice to feel reassured from stepchange! Reviewed on: 17th June 2021
Adele's avatar
Adele

A massive help

5
I was in a bad place financially and mentally. Struggling with constant worry about my problems and debts. Step Change has singlehandedly been the best support and structure I needed to get my back onto a better path in restoring order and relief with my debts and I'd be lost without them. From the very start their system is straightforward and easy to use and their customer service is impeccable. I would recommend any one who is feeling lost and overwhelmed with their money problems to talk to them and get their help as without them, I'd be still in a bad place, possibly even worse. Thank you Step Change, I hope you win the award as a small token for all of your wonderful help and guidance. Reviewed on: 17th June 2021
Mike Morgan's avatar
Mike Morgan

Completely lifted the heavy weight from my shoulders .

5
I was at the point where there was far more going out of my bank account than coming into it I lived off my credit cards and overdraft and I was really sinking fast . From the first phone call to Stepchange, I had hope, One of their advisers immediately made me feel there was light at the end of the tunnel. I had never heard of Stepchange , and I would highly recommend them to anyone that' has financial problems. I can't thank Stepchane enouugh for all their help and advice. Five stars from me . Reviewed on: 17th June 2021
Tracey 's avatar
Tracey

Just fantastic

5
They are very understanding and caring of my disabilities, when it comes to me ringing them. They always put me at ease, and don’t judge me, because of my debts. Reviewed on: 17th June 2021
Elaine Bradbury's avatar
Elaine Bradbury

Literally a life saver

5
Step Change have helped me turn my life around. Due to a back injury I had to give up working leaving me with unsustainable debt and not enough means to repay it. With their help and a DMP I am almost free from debt. I can’t thank the fantastic people at Step Change enough. Reviewed on: 17th June 2021
claire@beckfieldnurseries.com's avatar
[email protected]

Excellent help over last 12 years

5
The suuport I have received has been excellent and very professional from people who are dedicated to what they do. Reviewed on: 17th June 2021
John Peacock's avatar
John Peacock

Amazing

5
Great help from start to finish cannot fault them Reviewed on: 17th June 2021
ajr-961@hotmail.com's avatar
[email protected]

Excellent journey after a disaster

5
After Heart surgery, redundancy and drink I was recommended by a friend to contact Step Change known then as the CCCS. Though not yet completely out of debt I feel I am over the hill and see the end in sight. I would recommend the company to anyone who wants to sort things out. Reviewed on: 17th June 2021
Robert Crowe's avatar
Robert Crowe

Amazing

5
A huge weight off my shoulders. No better company to put things right with no pressure. Reviewed on: 17th June 2021
Pauline amour's avatar
Pauline amour

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