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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,672 reviews, last reviewed 5th Aug 2026

65% increase in 5 star reviews

in the past 90 days

29% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Absolutely brilliant in what they do not only for me no doubt thousands

There marvellous very understanding helpful take a lot of pressure off people like myself I thank them from the bottom of my heart for what they do I can't thank them enough god bless to all and my sincere appreciation thank you Reviewed on: 17th June 2021

Helpful, understanding and showed me there us a way out of my debt.

They are an amazing company that have helped me getting life back on track. Reviewed on: 17th June 2021

Truly Amazing

Was apprehensive about using a Debt Management company, being a charity, Step Change are #1. Excellent customer service and support at all times. Thank you so much for helping me manage my debts. Reviewed on: 17th June 2021

Helping people to cope with debt.

It takes the worry out of monthly panic. Reviewed on: 17th June 2021

The Human touch

Step change talked us back from the cliff edge, there was always someone to talk to and they give the time you need. They will not do the work for you but they will guide you through the maze and help take the weight off your shoulders. Reviewed on: 17th June 2021

Very helpful , total confidence in them , made us feel like a weight had been lifted of us

Over spending, robbing Peter to pay Paul , not prioritising debts,getting more debt to pay debt. Reviewed on: 17th June 2021

Fantastic

Helpful service Helpful and brilliant Staff Understanding Reviewed on: 17th June 2021

Really helpful, wish I'd gone to them sooner

Excellent advisors, really supportive and helpful. Help make a scary situation feel easier to deal with Reviewed on: 17th June 2021

Amazing

I can not put into words how much step changed helped me I thought there was no way out and was even having dark thoughts and step changed helped me see the light, thank you Reviewed on: 17th June 2021

StepChange have helped me stop thinking about My Debters.The Staff are very polite and no matter what situation you are going through they know to make you feel at ease.

The Experience I've had with StepChange is over the years I incurred so much debt I couldn't afford to even make a minimum payment but they help me put all the debt under one umbrella through My income and Expenditures to pay monthly payment to all the debtors without any hussle from the debtors. Reviewed on: 17th June 2021

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