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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18669 reviews)

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4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18669)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Helping people to cope with debt.

It takes the worry out of monthly panic. Reviewed on: 17th June 2021

The Human touch

Step change talked us back from the cliff edge, there was always someone to talk to and they give the time you need. They will not do the work for you but they will guide you through the maze and help take the weight off your shoulders. Reviewed on: 17th June 2021

Very helpful , total confidence in them , made us feel like a weight had been lifted of us

Over spending, robbing Peter to pay Paul , not prioritising debts,getting more debt to pay debt. Reviewed on: 17th June 2021

Fantastic

Helpful service Helpful and brilliant Staff Understanding Reviewed on: 17th June 2021

Really helpful, wish I'd gone to them sooner

Excellent advisors, really supportive and helpful. Help make a scary situation feel easier to deal with Reviewed on: 17th June 2021

Amazing

I can not put into words how much step changed helped me I thought there was no way out and was even having dark thoughts and step changed helped me see the light, thank you Reviewed on: 17th June 2021

StepChange have helped me stop thinking about My Debters.The Staff are very polite and no matter what situation you are going through they know to make you feel at ease.

The Experience I've had with StepChange is over the years I incurred so much debt I couldn't afford to even make a minimum payment but they help me put all the debt under one umbrella through My income and Expenditures to pay monthly payment to all the debtors without any hussle from the debtors. Reviewed on: 17th June 2021

Peace of mind

Trustworthy and reliable. A remarkable ally and middleman. Reviewed on: 17th June 2021

Stopped my suicidal thoughts

I had a massive debt going back over ten years ago. I turned to these guys and they were simply amazing and stopped me from taking my life as I was going out of my mind not knowing what to do. Am now able to get on with my life and carrying on with my dmp Reviewed on: 17th June 2021

They take a huge weight off, your back

As per title, I do not know what I would have done without them Reviewed on: 17th June 2021

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