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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18669 reviews)

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4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18669)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Very happy

When I have need help they have always been there and put me on the right track so my stress level went down and I could live again Reviewed on: 17th June 2021

Step Change has helped ne change my life.

I am very pleased I turned to Step Change at the time I did. Reviewed on: 17th June 2021

Literally life changing

Amazingly understanding and none judgemental company who really make a life changing difference in really difficult times. Life would be very different without StepChange Reviewed on: 17th June 2021

Piece of mind at last

StepChange have been absolutely fantastic. They have enabled me to get a handle on my finances and taken a huge weight off my shoulders. Reviewed on: 17th June 2021

Non judgmental, really kind, reassuring

Can’t fault StepChange, all dealings I have had with them has been clear and stress free Reviewed on: 17th June 2021

Really understanding people and no judgement whatsoever

I was confused and upset owing money and entering the arena of second time round cancer yet again. These guys made me relax and look at things in a bigger perspective. I know I can speak to someone when the situation changes. Reviewed on: 17th June 2021

Best company

From the first day I contact them my life became with less worries Reviewed on: 17th June 2021

They changed my life

Couldn’t have worked towards clearing my debt without StepChange Reviewed on: 17th June 2021

A Weight off my Mind

Stepchange ended my worrying and sleepless nights. Reviewed on: 17th June 2021

Absolutely saved my sanity

Without the support of Stepchange I don't know how I would have survived Reviewed on: 17th June 2021

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