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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,672 reviews, last reviewed 5th Aug 2026

65% increase in 5 star reviews

in the past 90 days

29% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Excellent service

Excellent service very efficient staff making everything very easy to set up. Reviewed on: 17th June 2021

Saved my mental health

I was so afraid and so nervous about how I was going to be able to pay all the debts that I was in, but, after speaking to a reassuring person at Step Change my mind was at rest. It’s been a smooth transition and I would urge anyone else who worries about debt to get in touch with them. After all one step at a time. Thank you for all your support step change, it is no coincidence that you changed my life for the better. Reviewed on: 17th June 2021

Easy and fair

StepChange have helped me to pay my debts off on a monthly basis with no hassle or judgement. I am nearly debt free because of their help! Reviewed on: 17th June 2021

Very happy

When I have need help they have always been there and put me on the right track so my stress level went down and I could live again Reviewed on: 17th June 2021

Step Change has helped ne change my life.

I am very pleased I turned to Step Change at the time I did. Reviewed on: 17th June 2021

Literally life changing

Amazingly understanding and none judgemental company who really make a life changing difference in really difficult times. Life would be very different without StepChange Reviewed on: 17th June 2021

Piece of mind at last

StepChange have been absolutely fantastic. They have enabled me to get a handle on my finances and taken a huge weight off my shoulders. Reviewed on: 17th June 2021

Non judgmental, really kind, reassuring

Can’t fault StepChange, all dealings I have had with them has been clear and stress free Reviewed on: 17th June 2021

Really understanding people and no judgement whatsoever

I was confused and upset owing money and entering the arena of second time round cancer yet again. These guys made me relax and look at things in a bigger perspective. I know I can speak to someone when the situation changes. Reviewed on: 17th June 2021

Best company

From the first day I contact them my life became with less worries Reviewed on: 17th June 2021

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