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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18679 reviews)

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4.92

Based on 18,678 reviews, last reviewed 18th Aug 2026

13% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Always there to help. Always there to help me. Any questions are answered clearly. Less stress as they are dealing with mostly everything zz Reviewed on: 18th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18680)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Helpful, reassuring, on-point

Their staff is very helpful and reassuring. you can feel that they are working on your behalf and just talking to them makes you feel less anxious. On top of that, they are extremely professional in carrying out all the steps on your behalf and they are really good at keeping you informed. Reviewed on: 17th June 2021

Supportive and encouraging

Helped from the very first phone call Reviewed on: 17th June 2021

Step change have saved me from A nervous breakdown

They were extremely helpful and sorted everything for me quickly Reviewed on: 17th June 2021

Just brilliant

It has made my life calm again. I'm at the end now and couldnt be happier. Just seek advice and stay on the straight and narrow, it does work. Reviewed on: 17th June 2021

Very helpful and non judgemental

Couldn't deal with nicer more knowledgeable people , polite and respectful staff . Reviewed on: 17th June 2021

Life Changing

Great service and helped me turn my life around. Reviewed on: 17th June 2021

Life Saving!

Step Change saved my life. I didn’t know what to do and my mental health was in a bad way. Step Change colleagues are friendly and understanding. Reviewed on: 17th June 2021

Great to work with

Great experience always there for advice. Reviewed on: 17th June 2021

Angels

I can't explain the relief I felt when stepchange helped me. The ease of the process and excellent customer service is A star !! Reviewed on: 17th June 2021

They help me sleep at night !

They help me pay my debts through a DMP Reviewed on: 17th June 2021

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