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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18678 reviews)

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4.92

Based on 18,678 reviews, last reviewed 18th Aug 2026

13% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Always there to help. Always there to help me. Any questions are answered clearly. Less stress as they are dealing with mostly everything zz Reviewed on: 18th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18678)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

giving people a second chance at life

step change treats people with dignity Reviewed on: 17th June 2021

Piece of mind

As soon as they answer there sympathetic approach puts you at ease and make you feel more able to discuss what can be a very embarrassing situation. Reviewed on: 17th June 2021

Stepchange

Great company that's there for you when you feel desperate and lost! Reviewed on: 17th June 2021

Helpful and understanding

Step change have been amazing over the time we have been with them,helping us every step of the way.They have been helpful and understanding and put our minds at rest Reviewed on: 17th June 2021

Amazing Stepchange

I have been on my DMP for 9 years with Stepchange. The saved my life. Support was brilliant. Reviewed on: 17th June 2021

Excellent

From a worried mum with a few debts from a previous relationship I was panicking. Stepchange helped me figure out my budget and I will be debt free in a few years time. Very friendly and approachable and sensitive to certain matters. Would recommend to anyone. Reviewed on: 17th June 2021

Peace of Mind Acquired

'Offloading' my debt worries with Step Change, literally CHANGED my worries and reduced my stress level, considerably. I cannot thank them enough. Reviewed on: 17th June 2021

Helped me sleep again

I was drowning in a sea of debts and had just received worrying health news when I sought advice from Stepchange. From the very first contact I had with them, they gave me excellent advice and have consistently been friendly, professional and fair. After that first call 3 years ago, I started to see a way out and could actually sleep properly again. I'll be debt-free next year and I'm so glad that I chose the fabulous team at Stepchange to help me achieve this. I would recommend them above any other company. The service is free and they are fantastic. Reviewed on: 17th June 2021

They helped me understand, there understanding of dealing with this matter.

They took everything into account and showed me how too manage my problems. Reviewed on: 17th June 2021

Excellent support

These people are helping others when they need it most Reviewed on: 17th June 2021

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