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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Just fantastic!

So VERY helpful! Answered every question! Explained everything thoroughly! Honestly couldn’t ask for a more helpful company! 10/10 Reviewed on: 17th June 2021

Stepchange can help you!

Stepchange helped me when I felt I had nowhere else to turn with my debts and gave me a solution. Reviewed on: 17th June 2021

A lifesaver!

Stepchange really helped me when I had nowhere else to go with unmanaged debt. They gave me great advice and support and I would reccomend anyone with debt problems to contact them for help. Reviewed on: 17th June 2021

Very helpful

In the most distressing time StepChange has helped me and is still helping. They are easy to approach, getting back in touch quickly, never let me down. Reviewed on: 17th June 2021

LifeSaver

Before StepChange i had no life .... its the best Step in Life i ever took ❤ Reviewed on: 17th June 2021

What a relief!

I wish I have used Step Change earlier. I have last payment to go and will be debt free. First time in years. Guys, go for it, you will get back your piece of mind and the future will start looking brighter. Reviewed on: 17th June 2021

So helpful and supportive

Very helpful, I felt listened to when what felt like an insurmountable racking up of debts was finally too much to ignore. Professional, calm and nonjudgmental assistance to pay all creditors in one easy direct debit took the stress away a little and so nice to know there was someone on my side. Very flexible and helpful with any changes needed to be made. Reviewed on: 17th June 2021

Great

Really helpful, easy to set up, follow and pay off debts. Reviewed on: 17th June 2021

Fantastic service

Everyone has been really helpful from my experience. I can’t thank you enough for your help. Reviewed on: 17th June 2021

Life savers

Due to ill health both my husband and I lost our jobs and without step change I don’t honestly think we would be here, they gave us hope and took away a lot of stress Reviewed on: 17th June 2021

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