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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,672 reviews, last reviewed 5th Aug 2026

65% increase in 5 star reviews

in the past 90 days

29% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Fantastic service

Everyone has been really helpful from my experience. I can’t thank you enough for your help. Reviewed on: 17th June 2021

Life savers

Due to ill health both my husband and I lost our jobs and without step change I don’t honestly think we would be here, they gave us hope and took away a lot of stress Reviewed on: 17th June 2021

Excellent charity!

StepChange is a really good charity that helped me during one of the darkest time in my life. I really have a lot to thank StepChange and I would recommend it to everyone facing financial difficulties. Reviewed on: 17th June 2021

Put my mind at ease

Easy process, no hassle, great customer service and affordable payments arranged. Reviewed on: 17th June 2021

MOST HELPFUL AND VERY KNOWLEDGEABLE

When I first got in touch with Step Change I was very nervous and apprehensive . I was soon to loose my Apprehension as everything was explained to me. !! Reviewed on: 17th June 2021

Help at the end of a phone

They have been brilliant, they helped me get out of the mess I was in, when I was very low Reviewed on: 17th June 2021

Peace of mind

Step change was recommended by a friend who saw that I was struggling and very stressed. I had several creditors and I was receiving so many phone calls.I have been paying my debts through step change and ave enjoyed peace of mind.I have recommended my friends as well. Reviewed on: 17th June 2021

Amazing

Step change has changed my life and took all the worry away fantastic service Reviewed on: 17th June 2021

Wonderfully supportive and non judgmental

I have gone from sleepless nights and perpetual worry to being able to relax a little more. Whoever you speak to at Stepchange are always reassuring and non judgmental. Our debts are huge and we are over 60 without the possibility of paying the creditors within the next 10 years. Nonetheless Stepchange support us all the way and for that I am eternally grateful. Reviewed on: 17th June 2021

Julie

Stepchange were there for me when i needed help, advice and support. They guided me through the stages of collating what debt i had and how i could pay this off, I am now well on the way to being debt free , its been hard but i would not have made it without the help i was given by Stepchange Reviewed on: 17th June 2021

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