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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,672 reviews, last reviewed 5th Aug 2026

65% increase in 5 star reviews

in the past 90 days

29% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Respectful

Always helpful and considerate, appreciate their understanding Reviewed on: 17th June 2021

Step change have been fantastic very happy with all the help I have received

Basically I don’t know what I would have done if I didn’t contact step change I was going no where and just worrying and making myself ill wondering what to do about cleaning my debt but they help massively in which I am very grateful thank you Reviewed on: 17th June 2021

Superb help in troubling times

Always helpful, knowledgeable and give great advice without passing judgement. Reviewed on: 17th June 2021

Peace of Mind

About 5 years ago I was made redundant from a senior management role. I have a daughter with very serious heart conditions and struggled to find work that would pay enough to keep on top of things, but give me work life balance. Consequently I ended up in huge debt, defaulting on loans and finance deals etc that had previously been affordable. After a couple of years the stress of being in debt and taking pay day loans and getting further in debt was unbearable! When I contacted Step Change they immediately made me feel like there was light at the end of the tunnel and came up with a realistic repayment plan! I still have a few years to go until myself and my family are debt free, but I no longer worry about it and know that we will eventually clear our debts, whilst still being able to feed and clothe my loved ones without getting further into debt!! Fantastic organisation that gives us peace of mind! Reviewed on: 17th June 2021

A weight off of my shoulders!

I can’t tell you how my life has changed since contacting Step Change. The staff are helpful, non-judgemental, and made me feel completely at ease. I still have my debts but I know each month they are reducing and I can once again open my post without dreading what I’m going to find. There is a plethora of helpful information on the website, but if I need to I can call and speak to someone or email a question. I feel so supported and can’t stress enough how much contacting Step Change has changed my life! Reviewed on: 17th June 2021

life changing

Stepchange pulled me out of depths of despair,and has always been available with advice and support whenever i've needed someone to help Reviewed on: 17th June 2021

For the time I have been.with.stepchange I have never had any problems.

Stepchange are a good company to deal with and they keep you informed at all times. Reviewed on: 17th June 2021

Wonderful service

Stepchange gave me brilliant advice, helped me with all my creditors, and made my life bereable Reviewed on: 17th June 2021

Highly recommend stepchange

I had been so scared to face up to my debts and let letters build up over years. A phone call to stepchange changed this and now I have a DMP in place and I can breathe again. Reviewed on: 17th June 2021

Awesome

Staff were extremely helpful, put me at complete ease when I initially called. The whole process is so easy, and I'm not computer friendly, but they are always helpful when I call. Reviewed on: 17th June 2021

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