Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18574 reviews)

View other StepChange products

4.92

Based on 18,574 reviews, last reviewed 5th Jun 2026

185250% increase in 5 star reviews

in the past 90 days

1400% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Thank you Stepchange In the past, I faced challenges with my debts, and the interest kept increasing until I was recommended to contact StepChange. Since that time, my deb... Read more Reviewed on: 5th June 2026

Latest lowest rating:

1

Gave me great peace of mind knowing I was able to ta... Gave me great peace of mind knowing I was able to talk to someone Reviewed on: 28th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18574)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Don’t stress get in touch

I was very worried about my debts I thought I can’t pay them and the stress off contacting them all I rang StepChange and we went through all my income out goings and helped create a plan that was good for me and they’re still helping me I get regular emails and if I’m struggling or any changes I just go on my account and tell them and they’ll work with me Reviewed on: 30th May 2026

Take the leap and give them a call

I was so worried. A change in circumstances meant I found myself in 28k of debt. I ended up making myself ill and a friend suggested stepchange. They were nothing short of amazing! They reassured me and worked with me on my budget plan. Being employed part time and self employed it was more complex but they made it so easy. Reviewed on: 30th May 2026

Thank you StepChange

I am very grateful to have found StepChange in helping me manage my debt. Customer agents have been kind, helpful and supportive. There was no judgement which helped massively as I felt very embarrassed with talking about my financial situation. Thank you StepChange. Reviewed on: 30th May 2026

StepChange have been a lifeline to me! .

StepChange have been a lifeline to me and my family. The process has been straightforward, all the management and stress of dealing with finances has been lifted and with this ongoing support my daily life is easier. Reviewed on: 30th May 2026

Best stress relief ever what a great help

Best stress relief ever what a great help Reviewed on: 30th May 2026

They helped me through a very rough patch and found...

They helped me through a very rough patch and found a solution that has worked for me Reviewed on: 30th May 2026

I would not manage without their help, they are exce...

I would not manage without their help, they are excellent people ,who help me through my hardship Reviewed on: 30th May 2026

The right advice at the right time, always responsiv...

The right advice at the right time, always responsive, you don't feel alone Reviewed on: 30th May 2026

It was a very supportive experience.

It was a very supportive experience. I was treated with dignity and respect Reviewed on: 30th May 2026

Under therapy and have stage 4 cancer treatment so c...

Under therapy and have stage 4 cancer treatment so cognitive function dur to treatments and medicine ruined my financial status however stepchange took a load off my mind and I continue to pay monthly as in and out of hospital regularly so 10/10 Reviewed on: 30th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from Business Debtline 4.21 from 18 reviews
Debt advice
from My Debt Plan 4.81 from 377 reviews
Debt Management
from DFH Financial Solutions 3.92 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub