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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,672 reviews, last reviewed 5th Aug 2026

65% increase in 5 star reviews

in the past 90 days

29% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Gets my vote - Ease the pain of debt

Stepchange colleagues were very helpful and guided me through the worry of facing my debts and sorting out the best way forward. Reviewed on: 6th August 2020

Very good review

Very helpful & understanding . Never had any issues & always keep me informed of any changes which may occur Reviewed on: 5th August 2020

Step change

The team r brillant team helping Reviewed on: 30th July 2020

Splendid Organisation

They are a very caring efficient and understanding charity. I have an online DMP with them, and all I can say is I cannot fault anything they do, absolutely first class. Reviewed on: 28th July 2020

Great help

very helpful and non judgemental staff Reviewed on: 28th July 2020

Supportive.

Supportive, helpful nonjudgmental always available. Reviewed on: 28th July 2020

Excellent simple and friendly advice that doesn't cost you anything.

I have used StepChange for a few years and it was brilliant at managing my debts. Next year it will all be paid off ! Reviewed on: 25th July 2020

Very good

I would recommend my family and friends to go with step change as they are very good,there staff are very helpful Reviewed on: 24th July 2020

Changed my life

I got way over my head in debt....didnt know what to do and thought my only option would be bankruptcy until someone told me about stepchange in 2016.... I've been paying since summer 2016 and my debt free day was 1st may 2020. It's like a weight lifted, I can answer my door and answer the phone to anyone. I am never getting into debt again. I'm now a mum of a 18 month old and it's great knowing I'm not in debt anymore Reviewed on: 24th July 2020

Helped Me So Much!

Step Change made a huge difference to my life and stress levels. Very knowledgeable and kind people to talk to. Gave me something to work towards and hope for the future! Reviewed on: 24th July 2020

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