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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,672 reviews, last reviewed 5th Aug 2026

65% increase in 5 star reviews

in the past 90 days

29% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

I find step change very help and re assuring in making the right decision dealing with my debit.

since joining step change I find dealing with my finances much easier and looking forward in repaying all of my debit, the problem I had recently was covid-19, been unable to work and getting 80% of my salary I was unable to meet my payments which is very depressing. I would be returning to full time work on the 1st November which I would be able to return to my full payment. I feel I didn't get the full support I need because of the covid-19 and this maybe partly myfault dealing with Whole suitiuation . I hope going forward from here things would get much better. Reviewed on: 20th July 2020

Help when needed

Don't know what I would have done without these people, I was not sleeping due to debts my husband had run up, other firms wanted a percentage of the fee paid every month but Step Change take nothing, solid with advice & options, cannot praise them enough. The annual review is held politely, with confidence, knowledge and assurance. Thank you Reviewed on: 20th July 2020

Life savers

I was struggling after losing my job and got into credit card debt. contacting Stepchange was the best thing I ever did. They turned everthing around and helped me to change my life. I can't praise them highly enough. Reviewed on: 20th July 2020

Always happy to help and give advise

Got myself in a real mess,Letters from creditors,Reached out to step change and there advise has got me through a real rough time,Keep up the great work and I have passed on 3 friends to you . Reviewed on: 19th July 2020

Great company! Excellent help towards become debt free

They are a brilliant company, they strive in helping every customer the best they can and their debt management plans and other services are a great help! Reviewed on: 18th July 2020

My vote

Great customer service you are kept up to date via emails. Always sent a statement every month with out fail just a great overall experience they made me feel at ease and were sos o helpful an you don't get passed round from one person to another they are the best around Reviewed on: 17th July 2020

Stepchange has changed my life I am not worried about money problems anymore and I will never get credit cards again

I was stressed and not dealing with my dept very well and then I heard about stepchange from a friend and they took over my dept and sorted it all out for me so I can carry on with life Reviewed on: 17th July 2020

There very good

I have had no problems when I phoned them up when I was in difficult times. They also understand. Reviewed on: 17th July 2020

public service that actually works

reliable, diligent, sympathetic, professional,neutral and responsive unlike some tik-box charlatans i.e ombudsman Reviewed on: 17th July 2020

Confidential, helpful, efficient

I have had a debt management plan with step change for over a year now. From day 1 they have been great. Everything with them is super confidential and each time I have contacted them they have been so helpful and efficient. They send emails every couple of weeks with frequently asked questions and they are always so clear and full of great advice. Have recommended before and will recommend again Reviewed on: 17th July 2020

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