Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

View other StepChange products

4.92

Based on 18,672 reviews, last reviewed 5th Aug 2026

65% increase in 5 star reviews

in the past 90 days

29% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Changed my life

Helped me get back on track when I needed help I can't thank them enough Reviewed on: 14th July 2020

Very supportive

Throughout the process Step Change have looked after me and given me a lot of support and assistance. I dread to think where I would have been without them. Reviewed on: 14th July 2020

Stepchange are so helpful

They go out of their way to help you, nothing too much trouble Reviewed on: 14th July 2020

Saved my life

I got a little into debt due to a divorce, but then this was increased first of all by being out of work for 6 months, then through bad health and a nasty accident. Then to top it off - coronavirus stopped me from working. Stepchange have been phenomenal with giving me information, put me on a DMP and it has taken a HUGE weight off my shoulders. I am working from September and hope to make overpayments once I am in that situation. I don't know that I'd still be here without their help as I was extremely depressed. Reviewed on: 14th July 2020

excellent

Every step we took was clearly explained and advice was always given. Excellent service. Reviewed on: 14th July 2020

They saved my life....

I was so stressed and felt like I wa sinking in debt. As soon as I got paid three quarters of it would go to credit card debt. I would have threatening letters from banks etc as soon as StepChange gook over they literally saved my life. Thankyou StepChange. Reviewed on: 14th July 2020

Weight off my shoulders

made it very easy to sort out my finances , and take a lot of pressure off my family at an important time Reviewed on: 14th July 2020

Saved my stress levels

They were very helpful to me when l lost my job after being on sick leave for 18months. They took away all the stress of managing my debts. Reviewed on: 14th July 2020

Really Helpers!!!

This organization really help you to get out of horrible times if you honestly want to do something about it. Their words and work help me to see the light when everything was taking me and my kids to the edge. I will always be thankful!!! Reviewed on: 14th July 2020

Very helpful

these people have been so supportive and helpful highly recommend Reviewed on: 14th July 2020

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from CCI Credit Management 3.99 from 1 reviews
Debt Collection
from Link Financial 3.98 from 3 reviews
Debt solutions
from PayPlan 4.94 from 22303 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub