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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Gave me hope when in despair

I was frightened, upset and didn't know what to do when I discovered Step Change. They have always been supportive and not critical of my situation. They have reassured me and always gave me sound advise. The staff are great. Reviewed on: 13th July 2020

Helpful

Really fantastic and helpful and friendly Reviewed on: 13th July 2020

Life Savers

I was at rock bottom and drowning in debt when I heard of stepchange. They guided me through all my creditors and how to steer myself into an affordable solution. They were so understanding and never judged my previous poor decisions with my debts. It will a long time before I am debt free but I can finally relax and learn to live my life again. Thank you so mu h to Stepchange Reviewed on: 13th July 2020

Life savers

Step Change went through my options and were able to answer any questions I had. They are always polite and helpful whenever I have reason to speak to them about my debt management plan. Highly recommend them. Reviewed on: 13th July 2020

Terry cooke

Very helpful indeed, most welcome & thanks for assistance in financial matters Reviewed on: 13th July 2020

They've helped me a lot

I was in a lot of trouble , & didn't no where to turn, my wife heard about them on Martin Lewis show, I've never looked back, so pleased I took that step to talk to somebody who was so understanding. It saved our marriage. Reviewed on: 13th July 2020

Helpful, with no judgement

Helped me resolve my epic financial troubles a few years ago. With Stepchanges help I am slowly paying off my debts, and the updated accounts every year is helpful. There is an easy to read, and understand, 'what I owe and to whom', list. A lot of people do not mean to get into financial trouble, and there are a myriad of reasons why you can end up in this position, but good sound advice and help, are two of the most important things to help you if you get into difficulties. I just wish companies were not allowed to sell your debt on - none of mine are with the original people I owed money to - but apparently its big business, peoples debts - we do like to milk the life and soul out of people in the good old UK. Especially if they are vulnerable and in trouble - in Britain this seems to be an excuse to persecute, blame and judge people. Thank you Stepchange, for you help, kindness and the sterling job you are doing to help people in financial difficulties - which are only going to get worse as this damn pandemic, and its financial repercussions, get worse. Reviewed on: 13th July 2020

Help with debt management

When I suddenly found myself unemployed with lots of debt I didn’t know who to turn to and a friend suggested I talk to StepChange for advice. I can never thank them enough for the help and advice I was given, they literally helped keep me sane at a horrendous time in my life. Six years on and I am almost debt free. Thank you StepChange. Reviewed on: 13th July 2020

Very helpful

I am very happy the help I got with you and please keep doing what you do God bless Reviewed on: 13th July 2020

A lifeline in a sea of turbulence

I cannot praise this organisation to highly. Professional, efficient and a friend when in need. Reviewed on: 13th July 2020

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