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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,672 reviews, last reviewed 5th Aug 2026

65% increase in 5 star reviews

in the past 90 days

29% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Very helpful

I am very happy the help I got with you and please keep doing what you do God bless Reviewed on: 13th July 2020

A lifeline in a sea of turbulence

I cannot praise this organisation to highly. Professional, efficient and a friend when in need. Reviewed on: 13th July 2020

Awesome firm doing incredibly important work

They were understanding, professional and trustworthy Reviewed on: 13th July 2020

Helped me sleep at night....

Good customer service, friendly knowledgeable staff. Reviewed on: 13th July 2020

Amazing Help

me and my misses were in quite a mess no where to turn then I discovered Step change, they have helped us to turn our life around. Reviewed on: 13th July 2020

Step change the best thing i did for peace of mind

I had a rather large amount of money owed to creditors which was very worrying After contacting step change they helped me to turn this around and I only owe a Small amount in comparison to original amount I recommend this service to anyone in financial problems Reviewed on: 13th July 2020

Without Stepchange my life would be difficult and probably lost my house

Stepchange is godsend. What a relief. Excellent service all round. Reviewed on: 12th July 2020

Understanding and Helpful

I was going under with dept and stress, Step Change helped me keep my head above water, many thanks. Reviewed on: 12th July 2020

StepChange has literally changed my life!

I have been cleard of 17k debt which has been on my back for 7 years. The customer service, functionality of website and payment system is ahead of anything else out there! This organisation deserves more recognition as it is saving people not just financially, but also improves the lives and mental well-being of the misfortunate such as myself. I am now able to save money and have a career without any burdens - thanks to StepChange! Reviewed on: 12th July 2020

Best help

I would recommend Stepchange, as they are friendly team , reliable . Had a very satisfactory experience with them. Reviewed on: 12th July 2020

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