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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Stepchange were so helpful and caring

Stepchange were so helpful and caring, through every step they have assured me and fixed my life. Reviewed on: 27th May 2026

Non judgemental support!

Non judgemental support when you need it the most. It’s the best thing I’ve ever dome in terms of finding a solution to a very worrying issue. Reviewed on: 27th May 2026

Just an absolutely magic service.

Just an absolutely magic service. I did not think it would be this easy, or that such a workable solution could be found. Has changed my life. Reviewed on: 27th May 2026

Helpful understanding and free service.

Totally understand your circumstances and do everything they possibly can to get your budget just right. I was apprehensive at first but didn't need to be they guide you through everything possible and your not left too short of funds. Reviewed on: 27th May 2026

StepChange helped so much with our debt.

StepChange helped so much with our debt. Got everything into one affordable payment, and took all the stress out of it. Really appreciate their help and always recommend them if I see anyone asking for debt help. Reviewed on: 27th May 2026

Outstanding Support

The guidance and advice helped to settle my very anxious and worried mind. All staff members have been extremely polite, friendly and understanding. All support given has been outstanding! Reviewed on: 27th May 2026

Great advice

They gave clear advice and the people I spoke were very helpful. Reviewed on: 27th May 2026

Very friendly advisors always polite non judgmental.

Very friendly advisors always polite non judgmental. Helped sort out personal debt problems and organised repayment amounts with creditors. Reviewed on: 27th May 2026

Getting on top

Got into debt with no real idea of how to cope StepChange helped me through the process of making real decisions of affordability and peace of mind knowing I'm moving in the direction of getting everything sorted and having a goal to look forward too rather than a constant fear of debt collectors/ baliffs turning up and the constant letters. Reviewed on: 27th May 2026

Excellent service provider.

Excellent service provider. Timely and efficient. Reviewed on: 27th May 2026

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