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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Changed my life

Step change helped me get all my debts in one place at an affordable amount I can afford a month, rather than wandering where I’m going to get the money from to pay the next bill. Their excellent customer service make my whole experience so straight forward and helped put my mind at rest, no more laying awake at night worrying. it has really changed my life. Reviewed on: 27th May 2026

From the first phone call with StepChange, the staff...

From the first phone call with StepChange, the staff were brilliant. They did not judge at all. They were extremely understanding and genuinely had my best interests at their core. They were so informative and explained all options carefully and stress free. They truly supported what was best and most viable for me. Calling StepChange was the best decision I ever made towards gaining control over my finances. Reviewed on: 27th May 2026

Improved my life to no end!

I was really struggling with my debts and didn't know where to turn. StepChange made organising my finances and coming up with an affordable solution super easy and .y life has vastly improved through using their services. I couldn't be happier and they have helped me get back on track. Reviewed on: 27th May 2026

I was so embarrassed, mortified at what debt I’d acc...

I was so embarrassed, mortified at what debt I’d accumulated. I realised I needed help, Stepchange has helped me and I’m on a journey of recovery. I am forever grateful x Reviewed on: 27th May 2026

I was embarrassed to admit debt

I was embarrassed to admit debt, but stepchange helped put me at ease and sort my finances i am almost debt free now. excellent cannot recommend enough Reviewed on: 27th May 2026

Amazing costumer service

Amazing costumer service, always helpful to find the best way for you Reviewed on: 27th May 2026

Excellent service ..

Excellent service I got the help to bring a new living life free from Debt Reviewed on: 27th May 2026

Stepchange takes the mental and emotional burden off...

Stepchange takes the mental and emotional burden off managing your debt. it can be stressful and draining porcess, but they handle all of it for you and always take your mental well being into account. Reviewed on: 27th May 2026

My debt solutions

Found it very easy to set up and get updates Reviewed on: 27th May 2026

Very helpful when ever I've need advice or help

Very helpful when ever I've need advice or help Reviewed on: 27th May 2026

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