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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

There when you need them.

I’ve always appreciated the help they’ve given me. It keeps you going. Reviewed on: 12th July 2020

Best Debt Charity

Professional, Friendly, Empathic, Supportive and Excellent Customer Service. Helped me enormously and calmly to sort out my financial mess. With their help and support I am now financially stable and clearing my debts easily. I feel positive now about my financial future. Reviewed on: 12th July 2020

helpful guidance when really needed

got into trouble in 2010 stepchange provided guidance with a budget and repayment plan which stick to and still do. Reviewed on: 12th July 2020

The pain game

Step Change has helped me through almost 15 yrs of years financial difficulty and handled the endless communication and paperwork with my creditors and therefore relieved me of much of the associated stress Reviewed on: 12th July 2020

Excellent service

step change have been fantastic, they helped me through a very difficult time with compation and calm understanding, I'm very thankful. Reviewed on: 12th July 2020

Life Saving

It's been a long haul. But with SC help my debt ridden life is about to end Reviewed on: 12th July 2020

Life changing!!

Completely changed my life, I was so worried about my Financial situation it was causing my mental health to go through the roof! Now I’m stress free! Reviewed on: 12th July 2020

StepChange Are Awesome

I have been with StepChange for the last two years. They have been great and very helpful. They have definitely helped me get back on track. Their help in getting my finances under control and giving me a light at the end of the tunnel in relation to my debt has been fantastic. I should have reached out to them a lot earlier than I did. Reviewed on: 12th July 2020

simply amazing charity

Step Change has done amazing things in supporting me and my family during a turbulent time, they are simply brilliant and deserve much recognition for what they do - good luck Step Change Reviewed on: 12th July 2020

helped me keep my home

Brought me out of a very worrying stressful situation. With the support of Stepchange I am now managing my finances much better. Reviewed on: 12th July 2020

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