Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

View other StepChange products

4.92

Based on 18,672 reviews, last reviewed 5th Aug 2026

65% increase in 5 star reviews

in the past 90 days

29% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Very good very helpful

Very friendly and helpful always there when you need help great people l recommend it any body Reviewed on: 12th July 2020

high recommendation

they are excellent and one of the best advice agencies. They are very helpful, professional Reviewed on: 12th July 2020

There when you need them.

I’ve always appreciated the help they’ve given me. It keeps you going. Reviewed on: 12th July 2020

Best Debt Charity

Professional, Friendly, Empathic, Supportive and Excellent Customer Service. Helped me enormously and calmly to sort out my financial mess. With their help and support I am now financially stable and clearing my debts easily. I feel positive now about my financial future. Reviewed on: 12th July 2020

helpful guidance when really needed

got into trouble in 2010 stepchange provided guidance with a budget and repayment plan which stick to and still do. Reviewed on: 12th July 2020

The pain game

Step Change has helped me through almost 15 yrs of years financial difficulty and handled the endless communication and paperwork with my creditors and therefore relieved me of much of the associated stress Reviewed on: 12th July 2020

Excellent service

step change have been fantastic, they helped me through a very difficult time with compation and calm understanding, I'm very thankful. Reviewed on: 12th July 2020

Life Saving

It's been a long haul. But with SC help my debt ridden life is about to end Reviewed on: 12th July 2020

Life changing!!

Completely changed my life, I was so worried about my Financial situation it was causing my mental health to go through the roof! Now I’m stress free! Reviewed on: 12th July 2020

StepChange Are Awesome

I have been with StepChange for the last two years. They have been great and very helpful. They have definitely helped me get back on track. Their help in getting my finances under control and giving me a light at the end of the tunnel in relation to my debt has been fantastic. I should have reached out to them a lot earlier than I did. Reviewed on: 12th July 2020

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Link Financial 3.98 from 3 reviews
Debt Management
from DFH Financial Solutions 4.19 from 4 reviews
Debt advice
from Money Wellness 4.89 from 6455 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub