Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18680 reviews)

View other StepChange products

4.92

Based on 18,678 reviews, last reviewed 18th Aug 2026

13% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Always there to help. Always there to help me. Any questions are answered clearly. Less stress as they are dealing with mostly everything zz Reviewed on: 18th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18680)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Without the outstanding help, knowledge, comfort of feeling I was getting the very best advice for my own needs, my whole life would have been in tatters if it hadn't been for the staff of Step Change

My life would have been very difficult now, not only financially but mentally too. The debt I found myself in was not because I was a gambler or someone who over spent etc.. I was a business woman with a private daycare nursery and costs and poor funding affected my cashflow in the end. My staff kept their jobs, and I walked away, handing my business, staff and children over to a charity who could finance the child care better than I could. Reviewed on: 12th July 2020

Really supportive company

Would highly recommend to anyone, they have taken all my stresses away and have really helped me sort things out. Reviewed on: 12th July 2020

Stress Buster

I was extremely concerned about my circumstances and predicament, as I had a nervous breakdown, but with wonderful advice and help from Stepchange and my family i came out of a dark tunnel, and at least i am paying something back to my creditors, many thanks, Stepchange. Reviewed on: 12th July 2020

First class service

Had some financial problems which step change helped me work out a payment plan. Were very helpful from day 1 Reviewed on: 12th July 2020

Fabulous

I was very much an ostrich when it came to sorting out my debts. However working with step change has changed all that. The agents are fabulous so easy to talk to i would highly recommend them. Working with step change made all those dreadful feelings disappear. Reviewed on: 12th July 2020

I am very pleased that I meet and can use all my problems with such a wonderful, culture group of people, where now you can rarely meet such. So ladies and gentlemen...

In any case many years do not have to worry when I knew that StepChange never lets me go and this is up to now. recommend to all concerned and not only, Reviewed on: 12th July 2020

I don't know what would have happened if I hadn't found them

It sounds very dramatic but I honestly think that without the help, advice and support Step Change gave me and continue to give me, I don't think I would be here today. I owe them that much. Reviewed on: 12th July 2020

Debt Management Plan

Very helpfull and very understanding Reviewed on: 12th July 2020

Very good very helpful

Very friendly and helpful always there when you need help great people l recommend it any body Reviewed on: 12th July 2020

high recommendation

they are excellent and one of the best advice agencies. They are very helpful, professional Reviewed on: 12th July 2020

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from High Court Enforcement Group 3.56 from 3 reviews
Debt solutions
from Back2Credit 4.87 from 2141 reviews
Debt Collection
from Intrum 3.41 from 4 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub