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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

Helped me at my lowest point

I had to leave my job of 30 years, to care for my daughter and her baby, after my daughter had a stroke. I then had to go onto UC!!!. which was an experience in itself. I was in despair over my financial situation and Stepchange supported me through this. All staff I have spoken to were amazing and must have been chosen for their amazing people skills., they were always calm and listened whilst I cried, I never felt hurried and they made me feel that there was light at the end of the tunnel . I don't know how I would have coped without Stepchange. Reviewed on: 12th July 2020

Make my life so much easy and stress less

Form first day the been very nice and help me to resolve my problem..the have me help so many way the take all the stress I build up away ....is a very good company is you struggle with debt and also is a free .. Reviewed on: 12th July 2020

Brilliant service

Fantastic charity. Helped me so much through my money worries. Reviewed on: 12th July 2020

Excellent service. Excellent staff. 10/10*****

From first phone call I was relieved the pressure was going to be off. Staff were excellent, every step of the way and helpful in any questions I had. Brilliant. Reviewed on: 12th July 2020

Just the greatest

Always worried and stressed with no sleep chucked into the mix! Step change helped to put this all into perspective while still able to bring the debt down. From helpful and understandable staff to always been there in the times of need. As my title states they are just the greatest and I’m so thankful I found them. Reviewed on: 12th July 2020

Professional help when you really need it

Due to illness got into difficulties step change helped us help ourself Reviewed on: 12th July 2020

A lifesaving service

Professional, friendly, knowledgeable service. Reviewed on: 12th July 2020

The very best advice and help.

I was running out of ideas but Step Change helped me and gave me the chance to sort myself out financially. Reviewed on: 12th July 2020

thank you

very helpul to me and to all have situaton like me thank you so much step change Reviewed on: 12th July 2020

Step change are the best people to speak to for debit advice.

There easy to speak to. Advice I was given was the best decision IV made in a long time and would recommend them to anyone. Reviewed on: 12th July 2020

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