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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,672 reviews, last reviewed 5th Aug 2026

65% increase in 5 star reviews

in the past 90 days

29% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

thank you

very helpul to me and to all have situaton like me thank you so much step change Reviewed on: 12th July 2020

Step change are the best people to speak to for debit advice.

There easy to speak to. Advice I was given was the best decision IV made in a long time and would recommend them to anyone. Reviewed on: 12th July 2020

Fantastic Service

Step change has helped with my financial problems and given me a lifeline. Thank you Reviewed on: 12th July 2020

Help when it's needed

I worked as a plasterer for more years than I care to mention and have never really been in debt I couldn't handle. Then out of the blue I felt unwell. I was taken for tests and was given 6 months to live. Happily that was over a year ago but I couldn't pay my bills. Thanks to Stepchange they negotiated a plan and managed to get several debts wiped clean. My advice is if you find yourself in a similar situation to at least give them a ring. Reviewed on: 12th July 2020

Dedicated to help those in need

Such a great company to work with, they give great advice and put your mind at rest Reviewed on: 11th July 2020

Quality service, superb support.

Step change helped tremendously with practical advice, a good plan and accessible support. I would thoroughly recommend them. Reviewed on: 11th July 2020

mrs

I am very happy with service and staff support and understand is number one Reviewed on: 11th July 2020

Saved me from decades of debt!!!

I got in touch with step change when I realised how much financial difficulty I was in and they offered amazing advice and support, and with their help and support I have managed to get on top of my debts and start working towards a good credit rating. Reviewed on: 11th July 2020

Debt management made reliable and predictable

Well, there is not much to say. My debts appeared insuperable. They are now steadily reducing in a way which has eliminated almost all of the earlier stress. Step Change has helped to make the world seem a more rational place. Sound and regular advice; calm, firm but sympatric guidance. A clear horizon set when indebtedness will have come to an end. Reviewed on: 11th July 2020

Saved me from so much stress

Money worries were making my mental health really bad until I got in touch with stepchange. Quick on the mark, efficient and explained everything so well. Staff are friendly and knowledgeable. If not for stepchange I do think I’d have been in a horrendous place mentally, but now it’s all been sorted I don’t have to worry about letters in the post or phone calls asking for payment. Thank you for helping me get my money life back on track, and for easing my stress! Reviewed on: 11th July 2020

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