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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Saved me from decades of debt!!!

I got in touch with step change when I realised how much financial difficulty I was in and they offered amazing advice and support, and with their help and support I have managed to get on top of my debts and start working towards a good credit rating. Reviewed on: 11th July 2020

Debt management made reliable and predictable

Well, there is not much to say. My debts appeared insuperable. They are now steadily reducing in a way which has eliminated almost all of the earlier stress. Step Change has helped to make the world seem a more rational place. Sound and regular advice; calm, firm but sympatric guidance. A clear horizon set when indebtedness will have come to an end. Reviewed on: 11th July 2020

Saved me from so much stress

Money worries were making my mental health really bad until I got in touch with stepchange. Quick on the mark, efficient and explained everything so well. Staff are friendly and knowledgeable. If not for stepchange I do think I’d have been in a horrendous place mentally, but now it’s all been sorted I don’t have to worry about letters in the post or phone calls asking for payment. Thank you for helping me get my money life back on track, and for easing my stress! Reviewed on: 11th July 2020

Amazing team

As I. Hard of hearing ,I always ask them to repeat,no problem at all !! Reviewed on: 11th July 2020

Clear advice & trustworthy handling of situation

Was recommended to me when my credit situation spiralled & they have been reliable and steadfast with a payment plan also reviewing regularly to accommodate life changes, they've really helped me through Reviewed on: 11th July 2020

Help given, pressure off!

From my first call to StepChange, I felt like I finally had someone backing me, there when I had questions, and no question was ever a daft question. I had a poorly husband when I first talked to them, and therefore I was the one dealing with it all, but they supported me fully, both with financial advice, and social/home issues. Reviewed on: 11th July 2020

Understanding, helpful, caring & approchable

I've been with step change nearly 6 years and very near to coming to the end and soon will be debt free. If it wasn't for step change I don't know what I would've done. They are so helpful and understanding and never once judged me. I would totally recommend step change to whoever is in money trouble, don't feel ashamed your not on your own and step change can help you. Thankyou for all the help you've given me over the last 6 years. Reviewed on: 11th July 2020

Money worry free

Step Change has taken the stress and worry out of my debt repayments Reviewed on: 11th July 2020

Friendly, professional, made a difficult situation easy.

Considering the difficult situation people find themselves when dealing with Stepchange. They put you at ease, made things clear, present option's professionally, highly recommend for those that need these services. Reviewed on: 11th July 2020

Life savers and amazing service

I was drowning in debts and was so depressed. I contacted stepchange on advice of a friend. I've now been with them for over 3 years and they are amazing. They are friendly, helpful and have helped me so much. Very happy and would recommend to anyone who is struggling. Reviewed on: 11th July 2020

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