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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Lifesavers!

Step change have help me through the hardest period in my life I am very grateful to them Reviewed on: 11th July 2020

Consistent first class advice and service

Great help in reorganising my debt problems and ongoing support Reviewed on: 11th July 2020

Fantastic helpful and amazing people always there to help you worry less too

I've always had friendly helpful advise from stepchange and the advise works too, they help you worry less and work out tour finances and support plans for you. Thankyou . Reviewed on: 11th July 2020

They listen

I sort help when I was in a bad place they listened and advised me of my options then left me to choose one that was right for my situation they are always available to contact and help me with any problems with reasorsance and guidance Reviewed on: 11th July 2020

just perfect

Step change has helped me through my tough times Reviewed on: 11th July 2020

Amazing company

Literally life changing. I felt so confused and overwhelmed with guilt and threatening letters from company’s. All gone with the help of step change who helped me reorganise my finances and life into one easy affordable payment. All for free and without judgement. Reviewed on: 11th July 2020

very good service nice

you really life saving I m so happy Reviewed on: 11th July 2020

Life saving

Step change probably saved my mental health, pride and wellbeing. Thank you Reviewed on: 11th July 2020

Life changing

It can happen to anyone - regardless of your highflying job - circumstances turn on a sixpence and i never ever forget the support from Stepchange (cccs it was then) and the non judgemental support - outstanding and i recommend them always. Reviewed on: 11th July 2020

Easy process

Every member of the team i have spoken to have been kind and understanding and patient. I originally started trying to sort out my debts with another charity who took months, I’m so pleased Step Change had the online budget calculator for me to fill in in my own time and then when i phoned up they had the information ready to set up my DMP there and then on the phone, simple!! Reviewed on: 11th July 2020

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