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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

Great service

They are so nice to talk to, you are going through a hard time and they don’t make you feel bad about any of it. Reviewed on: 11th July 2020

Excellent

I was struggling with my debts had it not been step change I don’t know how or what I could have done to manage it. Step change has helped me a lot put my mind to rest. Don’t feel stressed anymore I don’t have to worry they do that for me. Thank you so much Reviewed on: 11th July 2020

Changed my life

I was drowning in debt and a friend recommended step change. They are friendly none judgemental helpful and if it wasn’t for them I’d still be struggling Reviewed on: 11th July 2020

Top review

Easy to talk to, always helpful, understanding without being judgemental. Reviewed on: 11th July 2020

Saved my life

I was in a really dark place just getting credit for everything like an idiot then realized I couldn't possibly afford the monthly payments then step change stepped in and took all my worrying away they are a firm sent from god himself Reviewed on: 11th July 2020

Taking stress away

After getting into uncontrollable debt. Step change we’re super helpful in helping me organise my finances. Taking a huge amount of stress away. Thank you so much. Allan Reviewed on: 11th July 2020

Awesome support

There is always someone there when you need help and advice. We have been working with them fo six years and each person we have spoken to has been friendly, helpful, A super organisation! Reviewed on: 11th July 2020

Excellent service

Wonderful charity! Only wish I’d known about it years before instead of struggling for so long! I’m now scheduled to be debt free by May 2022 then I can start to live my life again fully :) Reviewed on: 11th July 2020

Thanks you your support

It brilliant to shared and working with them it helps me to sorting my debts out stop all the charges and keep up payments and when debts gone I feel brilliant and feel happiness no more stressed out no more thanks for changing my life around again also move on this time thanks for stepchange to support my debts Reviewed on: 11th July 2020

Life saver

I was at the end of my tether and they calmed me down and sorted everything Reviewed on: 11th July 2020

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