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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Great Company

Easy to set up and very helpful staff. Reviewed on: 11th July 2020

Excellent, empathic and straighforward advice.

So impressed with the advice Stepchange - fornerly CCCS - have provided me over the last 10 years; I have reduced my debt with my creditors by more than 50%. Reviewed on: 11th July 2020

Amazing!

They made the process of dealing with my debts so easy. They’ve been amazing in the way they’ve dealt with changes in my life, and handled my creditors really well. They brought me peace of mind through their understanding approach. Reviewed on: 11th July 2020

Totally life changing !!

Between 2011 & 2016 i ran up some £30+ of debt without really noticing, Was introduced to step change by a friend, I contacted them & discussed my situation, I basically handed all my debt issues over to them & they took care of “everything” on my behalf, Within a few weeks i was paying a comfortable monthly amount of my debts, Since starting with step chance in jan 16 iv never missed & payment & now my debts are less than £15k, These people are angels & they should be recognised for their work they do for people, Put it this way .... THEY SAVED MY LIFE ! Thank You, Brian. Reviewed on: 11th July 2020

Got me out of a hole

Excellent all round Great systems Reviewed on: 11th July 2020

Brilliant...they put you at ease...and guide you through with a helping hand all the way

The pressure was taken off...so helpful..easy steps... amongst the panic we were in a way through was found Reviewed on: 11th July 2020

Really helpful and understanding

I was at possibly the lowest point of my life in mountains of debt and step change have got me right back on track. 3 years into my DMP now and can see light at the end of the tunnel again. The experience of working with step change has been amazing and they are all so helpful and really help get you thinking clearly at a time when you are mentally in knots. Cannot recommend step change enough Reviewed on: 11th July 2020

Step Change saved me.

My wife built up debts on my credit cards without my knowledge. We separated last year, she then sent my credit card debts to me by post. I learnt from BCP Library about Step Change, they helped me to get my finances back on track.. I can not thank them enough. Reviewed on: 11th July 2020

Superb Company

I was in a very bad situation with my finances and although I’m still a long way from being debt free their assurances and attitude helped my to see a way forward and to free myself from the psychological debt I had become trapped in. Reviewed on: 11th July 2020

From a bad place, with their help I broke the chains of debt

I had gotten into a bad position with £15k of debt, and despite a decent wage to service my debts and survive, I was still in a cycle of using payday loans to try and make it through the month. Round and round I was going, desperate. I tried to get a loan to consolidate my debts, but by that point, my credit rating had tanked. I was approached by a company about a debt management plan, they wanted money for the service though, and with the added fees it was going to take a while to break free of my chains. I was fortunate, I looked around, thought maybe I could find someone with lower fees, and ideally a better reputation. Came across StepChange, they were a charity with a fantastic reputation, and they had no fees. I went through the process, laid bare all I owed, and all I earned. And lo and behold, I had a plan to be debt free in four years, I had support, I had clear steps to take to be able to talk with my creditors, and creditors really respected them and honoured our agreements. I wasn't chased and harrassed to try and get more money off me, thanks to StepChange we all stuck to the plan. I had the satisfaction of paying back what I owed, they got satisfaction of getting back the money they had invested in me. I can't imagine what would have happened if I'd carried those debts into the world we have today, but thanks to StepChange, I didn't have to. Now my biggest debt is gratitude to StepChange for helping me recover my life and happiness. Reviewed on: 11th July 2020

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