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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,672 reviews, last reviewed 5th Aug 2026

65% increase in 5 star reviews

in the past 90 days

29% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Thanks you your support

It brilliant to shared and working with them it helps me to sorting my debts out stop all the charges and keep up payments and when debts gone I feel brilliant and feel happiness no more stressed out no more thanks for changing my life around again also move on this time thanks for stepchange to support my debts Reviewed on: 11th July 2020

Life saver

I was at the end of my tether and they calmed me down and sorted everything Reviewed on: 11th July 2020

Great Company

Easy to set up and very helpful staff. Reviewed on: 11th July 2020

Excellent, empathic and straighforward advice.

So impressed with the advice Stepchange - fornerly CCCS - have provided me over the last 10 years; I have reduced my debt with my creditors by more than 50%. Reviewed on: 11th July 2020

Amazing!

They made the process of dealing with my debts so easy. They’ve been amazing in the way they’ve dealt with changes in my life, and handled my creditors really well. They brought me peace of mind through their understanding approach. Reviewed on: 11th July 2020

Totally life changing !!

Between 2011 & 2016 i ran up some £30+ of debt without really noticing, Was introduced to step change by a friend, I contacted them & discussed my situation, I basically handed all my debt issues over to them & they took care of “everything” on my behalf, Within a few weeks i was paying a comfortable monthly amount of my debts, Since starting with step chance in jan 16 iv never missed & payment & now my debts are less than £15k, These people are angels & they should be recognised for their work they do for people, Put it this way .... THEY SAVED MY LIFE ! Thank You, Brian. Reviewed on: 11th July 2020

Got me out of a hole

Excellent all round Great systems Reviewed on: 11th July 2020

Brilliant...they put you at ease...and guide you through with a helping hand all the way

The pressure was taken off...so helpful..easy steps... amongst the panic we were in a way through was found Reviewed on: 11th July 2020

Really helpful and understanding

I was at possibly the lowest point of my life in mountains of debt and step change have got me right back on track. 3 years into my DMP now and can see light at the end of the tunnel again. The experience of working with step change has been amazing and they are all so helpful and really help get you thinking clearly at a time when you are mentally in knots. Cannot recommend step change enough Reviewed on: 11th July 2020

Step Change saved me.

My wife built up debts on my credit cards without my knowledge. We separated last year, she then sent my credit card debts to me by post. I learnt from BCP Library about Step Change, they helped me to get my finances back on track.. I can not thank them enough. Reviewed on: 11th July 2020

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